PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

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For users with issues, or feature requests, on touchscreen devices.

DO NOT post your license/serial key, or your activation code - these forums, and all posts within, are public and we will be forced to immediately deactivate your license.

Please specify the specific name of the product in question, the Version and Build, then the issue/feature feature:

i.e.

PDF-XChange Editor, Version 5.5 Build 315.

Description of issue/request: "................."
 
Peter123
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Topic Author
Posts: 3
Joined: Thu Jul 12, 2018 5:38 pm

Scrolling with Pen and Finger while commenting with Pencil tool

Thu Jul 12, 2018 5:46 pm

I was using the pencil tool to comment a PDF. To scroll I could use the finger in a vertical movement. Now this behaviour has somehow switched which makes no sense to me.
When I use the pen to draw a vertical line th document scrolls and if I use the finger to scroll vertically a line is drawn instead. Is it possible to switch this beahviour back as scrolling with the finger makes more sense to me than writing something with the finger.
 
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TrackerSupp-Daniel
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Re: Scrolling with Pen and Finger while commenting with Pencil tool

Thu Jul 12, 2018 7:41 pm

Hello Peter123,
It sounds like the "Switch to pencil tool with digitizer function ha been turned off. This can be reenabled under preferences > Commenting.
DMKB18July193.png


Once that is enabled, your finger should use the selected tool, and the digitizer should switch to the pencil whenever appropriate.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
Peter123
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Posts: 3
Joined: Thu Jul 12, 2018 5:38 pm

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Thu Jul 12, 2018 9:04 pm

unfortunately there is no such option in my Version of PDF XChange Viewer (Ver. 2.5 (bild 322.9)). Is there a possibility to change that setting otherwise (via regedit for example)?
 
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TrackerSupp-Daniel
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Re: Scrolling with Pen and Finger while commenting with Pencil tool

Thu Jul 12, 2018 9:30 pm

Hello Peter123,

I am sorry to say that the viewer was never intended for use with touchscreen devices, as such there is likely no way of changing this.
Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
Peter123
User
Topic Author
Posts: 3
Joined: Thu Jul 12, 2018 5:38 pm

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Fri Jul 13, 2018 6:49 am

Thank you for your answer.
Strangely though it worked for quite a while and now it seems that finger and pen input are switched.
 
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Will - Tracker Supp
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Re: Scrolling with Pen and Finger while commenting with Pencil tool

Fri Jul 13, 2018 7:28 am

Hi Peter,

It's likely that a system update caused this by changing the way that it works. As the Viewer hasn't been adapted, it won't conform. I'm afraid that all we can recommend is to use the Editor.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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