Print with PdfXChange is not the same as with Acrobat Reader

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rlcgm
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Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Mon Aug 23, 2021 1:19 pm

Hallo,

when i print the pdf file with pdfxchange, the document has some mistakes.
This is the print out with acrobat reader:
image.png
and this is the output with pdfxchange:
image.png
With kind regards

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Tue Aug 24, 2021 12:28 pm

It looks like the Text overwrite the box.

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Tracker Supp-Stefan » Tue Aug 24, 2021 1:34 pm

Hello rlcgm,

Can we please have a copy of the original file and of the printed results?
Also - are you using the current latest build of the Editor - 356?

Kind regards,
Stefan

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Wed Aug 25, 2021 5:44 am

Hello Stefan,

we use the pdfxchange core lib and the used version is 9.0.354.
With the version 8.0.341 it is the same problem.

Kind regards

Rainer

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Wed Aug 25, 2021 6:14 am

Hello Stefan,

i have tested with the latest version and it is the same problem.

Kind regards

Rainer

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Tracker Supp-Stefan » Wed Aug 25, 2021 7:33 am

Hello Rainier,

Thanks for confirming the issue is still here with the current build.
Still - can we please have a copy of the original and the printed result to look at?

Also - is it absolutely necessary for you to print this file? Can you not use other tools available in the Core API that will still make all the necessary changes to the file, without the need to print it?

Kind regards,
Stefan

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Wed Aug 25, 2021 7:53 am

Hello Stefan,

thanks for the tipp, but this is not a option.
It is a legal issue. If the transfer from the pdf file is not availiable, the print out is the fall back.

Kind regards

Rainer

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Wed Aug 25, 2021 9:17 am

Hello Stefan,

this is a simple pdf file with the mistake:
eauPrintTest2.pdf
(9.2 KiB) Downloaded 5 times
Kind regards

Rainer

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel » Wed Aug 25, 2021 10:18 am

It seems like PDF-XChange Editor has some problem with the embedded font "MSUIGothicRegular" representing the cross-symbol.

Work-around:
When you select the cross-symbol (via the Content pane) and you change the font to "MS UI Gothic", the problem is solved.

Most probably, Tracker Support will have to make a ticket for their development team to resolve this issue, given the fact that Ad*be Acr*bat Reader does not have a problem with this.

Kind regards.
Attachments
PDF-XChange Editor - printing problem.png

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Wed Aug 25, 2021 10:51 am

Thanks for the information.
Now i can look what we can do. It is a legal form whis the embedded fonts.

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel » Wed Aug 25, 2021 12:10 pm

@Rainer

It looks like the "MS UI Gothic Regular" font is part of the Microsoft Office 2016 suite.
I doubt if it is part of MS Windows itself. That is probably the reason why this font is embedded in your form.

@Tracker Support

Can you please verify with your colleagues in the development team if this problem can be resolved ?
Many thanks in advance.

Kind regards.

Willy

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Mon Aug 30, 2021 8:59 am

Hallo Willy,

gives it same news about the bug? We need this function with the font.

Kind regards

Willy Van Nuffel
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel » Mon Aug 30, 2021 1:22 pm

Hi,

I guess there is currently a problem with the support at Tracker Software.

Normally their response is much faster than it is right now.

Let us still be patient, and wait for an answer for some time (one more day).

In the meantime you could have a look at the free additional stamp collection with check-marks:
https://forum.tracker-software.com/viewtopic.php?f=62&t=36122
https://forum.tracker-software.com/viewtopic.php?f=62&t=35215

Kind regards.

Willy
Last edited by Willy Van Nuffel on Mon Aug 30, 2021 1:26 pm, edited 1 time in total.

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Mon Aug 30, 2021 1:26 pm

Hello Willy,

we have test with others fonts, but it is always the same wrong think.

Kind regards

Willy Van Nuffel
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel » Mon Aug 30, 2021 1:33 pm

Can you please verify if the check-box prints correctly with the attached document ?

NOTE: Sorry for the publicity stamps. I do not have a registered version at this time.
If you like, you can remove these stamps via the Organize ribbon > Watermarks > Remove All.

Kind regards.

Willy
Attachments
eauPrintTest2_WVN.pdf
(31.73 KiB) Downloaded 4 times

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Mon Aug 30, 2021 2:22 pm

Hello Willy,

your file works fine. Thanks.

What are the next steps?
What must we do?

Kind regards

Willy Van Nuffel
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel » Mon Aug 30, 2021 2:51 pm

I would just replace the current check-mark character with one that is available in a default Microsoft Windows font.
So, you do not even need to embed that font in your PDF.

You can find it (for example) in the "Wingdings 2"-font, by pressing ALT + 83 (this also works in PDF-XChange Editor).

Regards.
Attachments
Wingdings 2 - Check mark.png

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Tue Aug 31, 2021 5:59 am

Hello Willy,

thanks for the solution, but we became the pdf files with the checkbox character and we print only the files.
What is the solution for this case?

Regards

Willy Van Nuffel
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel » Tue Aug 31, 2021 6:35 am

There are not so many options:

1) At the bottom of the Print-dialog-box of PDF-XChange Editor : turn ON the check-mark at "Print image".
Printing time will be a little bit longer, but normally the text should finally print correctly.

2) Or, in the Print-dialog-box of PDF-XChange Editor : click the More-button and at "Text Rendering Mode", instead of "Auto" select "Outline for Embedded fonts" or "Bitmap for Embedded fonts".

3) Or, contact the author of the PDF-form and ask for a correction

4) Or, print the form with Ad*be Acr*bat Reader

I hope that Tracker support will pick up this problem and see with their development team what can be done.

Sorry, I should have thought sooner about solutions 1 or 2.

Kind regards.

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Tue Aug 31, 2021 6:54 am

Not for us:

We use PdfXChange core sdk and not the editor.
We want a solution without Acrobat Reader.

Kind regards

rlcgm
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Tue Aug 31, 2021 8:31 am

Hello Stefan,

gives it a bug fix for our problem?

Kind Regards

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Ivan - Tracker Software » Wed Sep 01, 2021 2:35 pm

With the CoreAPI SDK which method you are using for printing?
We will update documentation for the IPXC_PageRenderParams using which you can force print embedded fonts as outlines.
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Ivan - Tracker Software » Wed Sep 01, 2021 3:27 pm

Updated documentation for IPXC_Page::DrawToDevice and PXC_DrawToDeviceFlags.
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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Thu Sep 02, 2021 10:09 am

We use the "DrawToDevice" function.

hr = ipxcPage->DrawToDevice((PXC::HANDLE_T)dcPrinter, DrawRect, 0, PXC::DDF_AsVector, 0, pROpt, 0);

Kind regards

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Ivan - Tracker Software » Tue Sep 07, 2021 4:08 pm

Please try add DDF_EmbeddedFontAsCurves

Code: Select all

hr = ipxcPage->DrawToDevice((PXC::HANDLE_T)dcPrinter, DrawRect, 0, PXC::DDF_AsVector | PXC::DDF_EmbeddedFontAsCurves, 0, pROpt, 0);
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

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Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm » Wed Sep 08, 2021 8:52 am

Thank you for this info.

This is the solution for our problem. It is not a bug from the software.

Kind regards

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