Print with PdfXChange is not the same as with Acrobat Reader

A forum for questions or concerns related to the PDF-XChange Core API SDK

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan

Forum rules
DO NOT post your license/serial key, or your activation code - these forums, and all posts within, are public and we will be forced to immediately deactivate your license.

When experiencing some errors, use the IAUX_Inst::FormatHRESULT method to see their description and include it in your post along with the error code.
Post Reply
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hallo,

when i print the pdf file with pdfxchange, the document has some mistakes.
This is the print out with acrobat reader:
image.png
and this is the output with pdfxchange:
image.png
With kind regards
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

It looks like the Text overwrite the box.
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17765
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Tracker Supp-Stefan »

Hello rlcgm,

Can we please have a copy of the original file and of the printed results?
Also - are you using the current latest build of the Editor - 356?

Kind regards,
Stefan
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Stefan,

we use the pdfxchange core lib and the used version is 9.0.354.
With the version 8.0.341 it is the same problem.

Kind regards

Rainer
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Stefan,

i have tested with the latest version and it is the same problem.

Kind regards

Rainer
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17765
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Tracker Supp-Stefan »

Hello Rainier,

Thanks for confirming the issue is still here with the current build.
Still - can we please have a copy of the original and the printed result to look at?

Also - is it absolutely necessary for you to print this file? Can you not use other tools available in the Core API that will still make all the necessary changes to the file, without the need to print it?

Kind regards,
Stefan
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Stefan,

thanks for the tipp, but this is not a option.
It is a legal issue. If the transfer from the pdf file is not availiable, the print out is the fall back.

Kind regards

Rainer
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Stefan,

this is a simple pdf file with the mistake:
eauPrintTest2.pdf
(9.2 KiB) Downloaded 151 times
Kind regards

Rainer
Willy Van Nuffel
User
Posts: 2342
Joined: Wed Jan 18, 2006 12:10 pm

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel »

It seems like PDF-XChange Editor has some problem with the embedded font "MSUIGothicRegular" representing the cross-symbol.

Work-around:
When you select the cross-symbol (via the Content pane) and you change the font to "MS UI Gothic", the problem is solved.

Most probably, Tracker Support will have to make a ticket for their development team to resolve this issue, given the fact that Ad*be Acr*bat Reader does not have a problem with this.

Kind regards.
Attachments
PDF-XChange Editor - printing problem.png
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Thanks for the information.
Now i can look what we can do. It is a legal form whis the embedded fonts.
Willy Van Nuffel
User
Posts: 2342
Joined: Wed Jan 18, 2006 12:10 pm

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel »

@Rainer

It looks like the "MS UI Gothic Regular" font is part of the Microsoft Office 2016 suite.
I doubt if it is part of MS Windows itself. That is probably the reason why this font is embedded in your form.

@Tracker Support

Can you please verify with your colleagues in the development team if this problem can be resolved ?
Many thanks in advance.

Kind regards.

Willy
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hallo Willy,

gives it same news about the bug? We need this function with the font.

Kind regards
Willy Van Nuffel
User
Posts: 2342
Joined: Wed Jan 18, 2006 12:10 pm

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel »

Hi,

I guess there is currently a problem with the support at Tracker Software.

Normally their response is much faster than it is right now.

Let us still be patient, and wait for an answer for some time (one more day).

In the meantime you could have a look at the free additional stamp collection with check-marks:
https://forum.pdf-xchange.com/viewtopic.php?f=62&t=36122
https://forum.pdf-xchange.com/viewtopic.php?f=62&t=35215

Kind regards.

Willy
Last edited by Willy Van Nuffel on Mon Aug 30, 2021 1:26 pm, edited 1 time in total.
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Willy,

we have test with others fonts, but it is always the same wrong think.

Kind regards
Willy Van Nuffel
User
Posts: 2342
Joined: Wed Jan 18, 2006 12:10 pm

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel »

Can you please verify if the check-box prints correctly with the attached document ?

NOTE: Sorry for the publicity stamps. I do not have a registered version at this time.
If you like, you can remove these stamps via the Organize ribbon > Watermarks > Remove All.

Kind regards.

Willy
Attachments
eauPrintTest2_WVN.pdf
(31.73 KiB) Downloaded 145 times
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Willy,

your file works fine. Thanks.

What are the next steps?
What must we do?

Kind regards
Willy Van Nuffel
User
Posts: 2342
Joined: Wed Jan 18, 2006 12:10 pm

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel »

I would just replace the current check-mark character with one that is available in a default Microsoft Windows font.
So, you do not even need to embed that font in your PDF.

You can find it (for example) in the "Wingdings 2"-font, by pressing ALT + 83 (this also works in PDF-XChange Editor).

Regards.
Attachments
Wingdings 2 - Check mark.png
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Willy,

thanks for the solution, but we became the pdf files with the checkbox character and we print only the files.
What is the solution for this case?

Regards
Willy Van Nuffel
User
Posts: 2342
Joined: Wed Jan 18, 2006 12:10 pm

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Willy Van Nuffel »

There are not so many options:

1) At the bottom of the Print-dialog-box of PDF-XChange Editor : turn ON the check-mark at "Print image".
Printing time will be a little bit longer, but normally the text should finally print correctly.

2) Or, in the Print-dialog-box of PDF-XChange Editor : click the More-button and at "Text Rendering Mode", instead of "Auto" select "Outline for Embedded fonts" or "Bitmap for Embedded fonts".

3) Or, contact the author of the PDF-form and ask for a correction

4) Or, print the form with Ad*be Acr*bat Reader

I hope that Tracker support will pick up this problem and see with their development team what can be done.

Sorry, I should have thought sooner about solutions 1 or 2.

Kind regards.
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Not for us:

We use PdfXChange core sdk and not the editor.
We want a solution without Acrobat Reader.

Kind regards
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Hello Stefan,

gives it a bug fix for our problem?

Kind Regards
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Ivan - Tracker Software »

With the CoreAPI SDK which method you are using for printing?
We will update documentation for the IPXC_PageRenderParams using which you can force print embedded fonts as outlines.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Ivan - Tracker Software »

Updated documentation for IPXC_Page::DrawToDevice and PXC_DrawToDeviceFlags.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

We use the "DrawToDevice" function.

hr = ipxcPage->DrawToDevice((PXC::HANDLE_T)dcPrinter, DrawRect, 0, PXC::DDF_AsVector, 0, pROpt, 0);

Kind regards
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by Ivan - Tracker Software »

Please try add DDF_EmbeddedFontAsCurves

Code: Select all

hr = ipxcPage->DrawToDevice((PXC::HANDLE_T)dcPrinter, DrawRect, 0, PXC::DDF_AsVector | PXC::DDF_EmbeddedFontAsCurves, 0, pROpt, 0);
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
rlcgm
User
Posts: 38
Joined: Thu Jun 10, 2021 11:00 am

Re: Print with PdfXChange is not the same as with Acrobat Reader

Post by rlcgm »

Thank you for this info.

This is the solution for our problem. It is not a bug from the software.

Kind regards
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8371
Joined: Wed Jan 03, 2018 6:52 pm

Print with PdfXChange is not the same as with Acrobat Reader

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Post Reply