DocuSign

PDF-XChange Editor SDK for Developers

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jeffp
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DocuSign

Post by jeffp »

I see you've added DocuSign integration to the Editor SDK. However, when I select Document>>DocuSign i get only a blank submenu. I'm not getting the docusign options.

How do I configure DocuSign to work with the Editor SDK?

--Jeff
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Tracker Supp-Stefan
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Re: DocuSign

Post by Tracker Supp-Stefan »

Hello jeffp,

There is a bug in the current build which we are working on fixing.
Can you please test with build 355 and see if DocuSign works OK for you there?

Kind regards,
Stefan
jeffp
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Re: DocuSign

Post by jeffp »

I assume it will be fixed in build .357?

I can wait.
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Tracker Supp-Stefan
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Re: DocuSign

Post by Tracker Supp-Stefan »

Hello jeffp,

Yep, certainly it will be fixed!

Kind regards,
Stefan
jeffp
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Re: DocuSign

Post by jeffp »

Any idea when the new build will be out that fixes this?

Jeff
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Tracker Supp-Stefan
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Re: DocuSign

Post by Tracker Supp-Stefan »

Hello jeffp,

It was released last night, so please do give it a try!

Kind regards,
Stefan
jeffp
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Re: DocuSign

Post by jeffp »

I still can't get DocuSign to work on your new .357 build.

Again, I'm using the PDF Editor SDK and I just open a PDF and go to Document>>DocuSign but no subitems or actions appear. There is a left arrow indicating that something should be there, but nothing is. Is it expecting something on the machine related to DocuSign?

--Jeff
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Paul - Tracker Supp
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Re: DocuSign

Post by Paul - Tracker Supp »

Thanks for that Jeff,

I will ask one of the devs, since you are using the SDK. Can you humour me and test the portable on your system? https://www.pdf-xchange.com/PDFXEdit9_Portable.zip
you should see this:
image.png
It's essentially an HTML window as I understand it.

I am looking to determine if the issue is your SDK Editor instance or the environment.

please and thanks.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
jeffp
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Re: DocuSign

Post by jeffp »

I downloaded the protable zip file and ran the exe. I then opened a PDF and when to the Protect tab and clicked on Sign with DocuSign.

It looked like it was trying to bring up your window but instead got the attached error message.
Doc1.pdf
(10.28 KiB) Downloaded 56 times
In the Editor SDK, the DocuSign options in the don't appear.

--Jeff
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Paul - Tracker Supp
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Re: DocuSign

Post by Paul - Tracker Supp »

Hi Jeff,

Ivan tells me the Docusign is not available in the SDK, nor I just learned the Portable. The only way to use it is with an installed End User product.

Does that help?
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
jeffp
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Re: DocuSign

Post by jeffp »

Not what I wanted to hear but I understand.

If it's not in the SDK can you remove the menu item for it in the Document menu.

--Jeff
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TrackerSupp-Daniel
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Re: DocuSign

Post by TrackerSupp-Daniel »

Hello, jeffp

If you are working with the SDK, you should be capable of removing most menu items, including this from any submenu (but i will mention this to the Dev team so that they can rectify it in an upcoming release). I should also note that if you are using the SDK, these products are now discontinued. If you do not already hold an active license for the SDK products, you will not be able to purchase a new license the product to use in the future.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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TrackerSupp-Daniel
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Re: DocuSign

Post by TrackerSupp-Daniel »

Hello, again

I have just spoken with the Dev team and it appears that this has already been resolved with the latest release. The DocuSign menu option is no longer present in the SDK build 358.0

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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