324.1 Printing bug

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askelly
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Joined: Wed Mar 15, 2017 4:01 pm

324.1 Printing bug

Post by askelly » Mon Feb 05, 2018 10:57 pm

After upgrading to 324.1, about half of the form fields (the bottom half) do not print on at least one of my forms. Checking the "Print as image" box in the print dialog makes them reappear. I downgraded back to 323.2 and the problem went away.

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TrackerSupp-Daniel
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Re: 324.1 Printing bug

Post by TrackerSupp-Daniel » Mon Feb 05, 2018 11:08 pm

could I ask you to send us a copy of the file here?
if it is confidential you can email it to support@tracker-software.com and I will continue the conversation from there.
I would like to test this so we can replicate it in house.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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TrackerSupp-Daniel
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Re: 324.1 Printing bug

Post by TrackerSupp-Daniel » Mon Feb 05, 2018 11:37 pm

I managed to create a document I could replicate this behavior in, thank you for the report, hopefully we can fix this soon!

Have a great day!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

RMan
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Joined: Tue Jul 02, 2013 10:06 pm

Re: 324.1 Printing bug

Post by RMan » Tue Feb 06, 2018 11:20 pm

Daniel was this bug in the 324.0 build also?

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TrackerSupp-Daniel
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Re: 324.1 Printing bug

Post by TrackerSupp-Daniel » Tue Feb 06, 2018 11:40 pm

yes it was, but it looks like weve fixed it in 324.2!
Which is available now, feel free to update
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

RMan
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Posts: 172
Joined: Tue Jul 02, 2013 10:06 pm

Re: 324.1 Printing bug

Post by RMan » Tue Feb 06, 2018 11:59 pm

Thanks!

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TrackerSupp-Daniel
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Re: 324.1 Printing bug

Post by TrackerSupp-Daniel » Wed Feb 07, 2018 12:51 am

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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