Highlight tool text not visible

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docu-track99
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Highlight tool text not visible

Post by docu-track99 » Wed Dec 28, 2016 3:17 pm

Hello Tracker,

If you open a pdf file with text highlighted using Highlight Tool in Microsoft reader, the text behind the highlight disappears on the windows 10 "viewer" application which makes the highlighting tool useless. The problem that we have is that if the PDF is opened by our clients with Microsoft reader, text disappears and all they can see is the highlight. Can you please look into this and let us know what would be the resolution to this?

Thank you,

Doc.It Development.

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Sasha - Tracker Dev Team
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Re: Highlight tool text not visible

Post by Sasha - Tracker Dev Team » Wed Dec 28, 2016 3:20 pm

Hello docu-track99,

Can you please provide us with a sample file and the complete steps on how to reproduce this issue, so we can assist you further.

Cheers,
Alex
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docu-track99
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Re: Highlight tool text not visible

Post by docu-track99 » Mon Jan 30, 2017 5:01 pm

Hello Tracker,

Sample PDF is attached as requested.
Attachments
Company FS (1).pdf
Sample
(45.46 KiB) Downloaded 50 times

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Will - Tracker Supp
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Re: Highlight tool text not visible

Post by Will - Tracker Supp » Tue Jan 31, 2017 8:39 am

Hi docu-track99,

Given that all other readers I've tried (Foxit, Nitro, Adobe, etc.) show the text correctly, this would be Microsoft's issue and you would need to contact them for assistance here.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Will Travaglini
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Tracker Software Products Ltd.
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docu-track99
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Re: Highlight tool text not visible

Post by docu-track99 » Fri Feb 03, 2017 7:49 pm

Hey guys,

I have a better sample now. Try opening this in Microsoft Reader or Microsoft Edge to reproduce. If you open the same file in X Editor you'll be fine, even in Adobe Reader DC it seems to open fine. I have been notified the same problem occurs in iOS (on Apple phones, when viewing the PDF using Apple's reader).

It happens on text you've used the Highlighter tool on, after you have explicitly FLATTENED the highlight.

So I've included two PDFs, one without the flattened highlighter which reads fine in Microsoft Reader, the other with flattened highlighted text which is unreadable in Microsoft Reader.

Since this is a compatibility issue stemming from the PDF control, we're hoping you can look into it on your end.

Thanks!
Doc.It Development
Attachments
Test Highlighter PDFs.zip
PDFs with highlighted text.
(172.02 KiB) Downloaded 38 times

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Re: Highlight tool text not visible

Post by Lzcat - Tracker Supp » Sat Feb 04, 2017 5:29 am

Hi docu-track99.
Sorry, but how we can fix problems in Microsoft Reader ? We flatten annotation according to PDF specification (Adobe do flatten same way and result looks exactly same). So if some reader cannot display such files properly why do you want us to fix this?
At the moment you have two options - contact Microsoft and ask for fix or change way how you generate PDFs supplied to your clients to avoid this problem.
HTH.
Victor
Tracker Software
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docu-track99
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Re: Highlight tool text not visible

Post by docu-track99 » Mon Feb 06, 2017 6:14 pm

OK, thanks for clarification. I am not an expert in PDF specifications, but to me it's weird that you wouldn't want to contact Microsoft yourself since this is an issue that would potentially affect all end users of your product.

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Re: Highlight tool text not visible

Post by Lzcat - Tracker Supp » Tue Feb 07, 2017 7:07 am

It affects users of ANY PDF creators, including Adobe, so it is weird that this is not already fixed.
Victor
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Will - Tracker Supp
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Re: Highlight tool text not visible

Post by Will - Tracker Supp » Tue Feb 07, 2017 9:27 am

It's also worth noting that if we were to contact all companies regarding their bugs, on behalf of our users, we wouldn't have the time to support our own products.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

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Tracker Software Products Ltd.
http://www.tracker-software.com

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