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don't modify locate of other object. but locate modified.

Posted: Fri Mar 25, 2016 8:50 am
by defcon8808
hi.

i look very strange issue.

modified color of particular object in PDF document using we have been developed program from PDFXE SDK.

close after Save As.

compare original and modified.
-> some locate of object moved.(We did to modify only color of particular object. We don't to modify locate of the other object.)

So.. We did to test in PDFXE End-User Demo Version.

1. selected particular object delete.
2. Save As
3. compare original and modified.
4. locate of the other object modified like attach image file.

is this bug?

P.S : i don't send to sample file.
but.. original file created from convert PostScript to PDF.

Re: don't modify locate of other object. but locate modified

Posted: Fri Mar 25, 2016 1:43 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

We need an exact way to reproduce this. We'll need a file sample (or a way to create the sample where this issue is reproducing) and preferably a working code sample.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified

Posted: Wed Mar 30, 2016 9:31 am
by defcon8808
ok. We modified available for send sample file. but issue occurred.

i will send to e-mail address "support@pdf-xchange.com".

you manager ask to reply our e-mail after check sample file.

Thanx.

Re: don't modify locate of other object. but locate modified

Posted: Wed Mar 30, 2016 12:33 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

We have the files but it's to difficult to see where the changes happen. Use the annotation tools to mark the exact place where to look and mail me the files to polaringu@tracker-software.com

Cheers,
Alex

Re: don't modify locate of other object. but locate modified

Posted: Thu Mar 31, 2016 1:01 am
by defcon8808
Hello defcon8808,

We have the files but it's to difficult to see where the changes happen. Use the annotation tools to mark the exact place where to look and mail me the files to polaringu@tracker-software.com

Cheers,
Alex
check sample file "ELEC_UD_N_A0_original.pdf" and "ELEC_UD_N_A0_Mod.pdf". plz.(the others sample files not insert annotation.)

I insert callout annotation.(body text is "location check point").

it dose not matter any delete object.

same result.

stil.. if your are to difficult to find check point. add reply.

Re: don't modify locate of other object. but locate modified

Posted: Thu Mar 31, 2016 9:22 am
by Sasha - Tracker Dev Team
Hello defcon8808,

Now I managed to reproduce this. We will investigate this and will write back with the results.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified

Posted: Tue Apr 12, 2016 5:44 am
by defcon8808
Hello defcon8808,

Now I managed to reproduce this. We will investigate this and will write back with the results.

Cheers,
Alex
Hi. How soon fix it?

then not allocated ticket number..

We want to know schedule.

Re: don't modify locate of other object. but locate modified

Posted: Tue Apr 12, 2016 11:30 am
by Tracker Supp-Stefan
Hello defcon8808,

The issue was passed to a developer and an internal work item created, but there was no ticket for this. I've just made it and linked the two:
#3517: Editor 317: Content items shift in large page size documents after saving.

We will try to get this resolved for build 318, but for now there is no fixed release date planned for it.

Regards,
Stefan

Re: don't modify locate of other object. but locate modified.

Posted: Wed Nov 28, 2018 12:03 am
by defcon8808
Hello.

i checked version history of 7.0.327.1 release.(below issue)

- Fixed a rare issue with moving some objects when modified page content is saved. (T# 3517)

i tested it. but not fixed. :(

check it. plz...

Re: don't modify locate of other object. but locate modified.

Posted: Wed Nov 28, 2018 7:25 am
by Sasha - Tracker Dev Team
Hello defcon8808,

Forwarded this to our testers to recreate the issue.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Mon Dec 03, 2018 11:51 pm
by defcon8808
Hello. Sasha.

i send to you e-mail.
(polaringu@tracker-software.com)

check mail plz.

Re: don't modify locate of other object. but locate modified.

Posted: Tue Dec 04, 2018 8:12 am
by Sasha - Tracker Dev Team
Hello defcon8808,

I've received those - we will take a look.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Tue Jan 15, 2019 12:40 am
by defcon8808
Hello, Sasha.

Could you please let me know the proceedings about it?

Your prompt reply would be highly appreciated.

Re: don't modify locate of other object. but locate modified.

Posted: Tue Jan 15, 2019 7:22 am
by Sasha - Tracker Dev Team
Hello defcon8808,

From what I see, we have recreated the issue and forwarded it to the appropriate developer.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Wed Feb 20, 2019 4:45 am
by defcon8808
Hello Sasha.

We hope to so hurry fix it.

Can it be fixed before April?

To our is very important problem.. plz..

We are received protest to our clients.. :( :(

Re: don't modify locate of other object. but locate modified.

Posted: Wed Feb 20, 2019 8:38 am
by Sasha - Tracker Dev Team
Hello defcon8808,

Have you tried the latest release? From what I remember, something like that was fixed.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Wed Feb 20, 2019 9:09 am
by defcon8808
yes. we tried to latest version(7.0.328.2).

It is not fixed.. re-check plz...

Re: don't modify locate of other object. but locate modified.

Posted: Wed Feb 20, 2019 9:39 am
by Sasha - Tracker Dev Team
Hello defcon8808,

From what I see some of it was fixed, but it reoccurred with new files. I will ask that developer again about the fix.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Thu Feb 21, 2019 11:45 pm
by defcon8808
i were continually tested only one sample file(perfectly same file)..

Are you testing it properly? :evil: :evil:

Please check it accurately.. plz..!!

I will re-send to you attach sample file and issue occuring video file.

I've waited a few years, but I can not wait anymore.. I hope to process fast.

plz

Re: don't modify locate of other object. but locate modified.

Posted: Mon Mar 04, 2019 9:00 am
by defcon8808
hello??

checking it?? response plz.

Re: don't modify locate of other object. but locate modified.

Posted: Mon Mar 04, 2019 9:44 am
by Sasha - Tracker Dev Team
Hello defcon8808,

I've wrote to the developer, who investigates this issue - waiting for the response.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Tue Jun 04, 2019 2:51 am
by defcon8808
How is it going? I'm frustrated. :cry:

why not fix it? can't fix it?

i want to really really resolve it. plz. help me.

Re: don't modify locate of other object. but locate modified.

Posted: Fri Jun 21, 2019 11:24 am
by Sasha - Tracker Dev Team
Hello defcon8808,

The problem is in the inner PDF structure data's float values - this shift is caused by some floating data points that can sum up to a value that can cause such a shift when there are many content items in the document.
The developer who looked into this said that he will see what can be done.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Tue Aug 18, 2020 4:47 am
by defcon8808
Hi, supporters

We have been check every time released new version. It's not solved though.

sasha said "The problem is in the inner PDF structure data's float values". why not solve until now?

check plz.

Re: don't modify locate of other object. but locate modified.

Posted: Fri Aug 21, 2020 8:47 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

Sadly, this problem still has not been resolved yet - it will be tended by the priority rating in the future.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Wed Aug 26, 2020 7:22 am
by defcon8808
Sasha - Tracker Dev Team wrote: Fri Aug 21, 2020 8:47 pm Hello defcon8808,

Sadly, this problem still has not been resolved yet - it will be tended by the priority rating in the future.

Cheers,
Alex
How much longer do we have to wait? We have been waiting for four years.

We purchased this company program. What the hell this support service? waiting for four year! four year!

How do we this problem for solve? just waiting. waiting. waiting. omg passing time four year! :evil: :evil:

Re: don't modify locate of other object. but locate modified.

Posted: Thu Aug 27, 2020 7:08 am
by Sasha - Tracker Dev Team
Hello defcon8808,

Just double checked this with our devs, - this issue was addressed an this was majorly improved in one of the latest builds. Thus plenty of the problems should be gone by now. Check if you are using the latest build.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Thu Aug 27, 2020 7:24 am
by defcon8808
Sasha - Tracker Dev Team wrote: Thu Aug 27, 2020 7:08 am Hello defcon8808,

Just double checked this with our devs, - this issue was addressed an this was majorly improved in one of the latest builds. Thus plenty of the problems should be gone by now. Check if you are using the latest build.

Cheers,
Alex
Check if you are using the latest build.
=> yes. we checked latest build(12 Aug 8.0.341.0). not fix!!!!

I will send you soon video file. I will show you replay issue at the latest build. correctly check plz!!!

Re: don't modify locate of other object. but locate modified.

Posted: Thu Aug 27, 2020 1:03 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

As I said before - the issue was addressed and the behavior should have been improved in the majority of use cases. There can be some problems left but the majority of them should be gone by now.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Fri Aug 28, 2020 5:36 am
by defcon8808
Sasha - Tracker Dev Team wrote: Thu Aug 27, 2020 1:03 pm Hello defcon8808,

As I said before - the issue was addressed and the behavior should have been improved in the majority of use cases. There can be some problems left but the majority of them should be gone by now.

Cheers,
Alex
- Sharing replay issue video file(Expire Date ~ 2020/09/30)
https://npssystem-my.sharepoint.com/:v: ... T8QeWEiuuw

again said, again said... I feeling so tired. because I have been saying continually about it. It's not fix!!!

you know reason occurring problem. so, why have been not fixing until now? :evil: :evil:

We can (again) send to you sample pdf file. check email address plz "support@pdf-xchange.com".

Re: don't modify locate of other object. but locate modified.

Posted: Thu Sep 24, 2020 12:16 am
by defcon8808
i was send sample files to e-mail.

did you check it?

why not response? again infinity waiting?

i wonder how processing about it.

Re: don't modify locate of other object. but locate modified.

Posted: Thu Sep 24, 2020 6:16 pm
by TrackerSupp-Daniel
Hi, defcon8808

I do apologize for the delays and radio silence thus far, unfortunately due to the ongoing work developing certain key functions required for V9, we have not been able to put much emphasis on handling this for the upcoming release. The Dev team have just assured me that this item will be one of our highest priority items after V9 is released.

I know this is not quite the answer you were hoping for, but know that we will be working to solve this soon.

Kind regards,

Re: don't modify locate of other object. but locate modified.

Posted: Mon Oct 05, 2020 1:29 am
by defcon8808
TrackerSupp-Daniel wrote: Thu Sep 24, 2020 6:16 pm Hi, defcon8808

I do apologize for the delays and radio silence thus far, unfortunately due to the ongoing work developing certain key functions required for V9, we have not been able to put much emphasis on handling this for the upcoming release. The Dev team have just assured me that this item will be one of our highest priority items after V9 is released.

I know this is not quite the answer you were hoping for, but know that we will be working to solve this soon.

Kind regards,
Hi, Daniel

i understood to situations of dev-team. but

I have been know that did't anymore supported SDK from V9.

We have been waiting that wish fix it for 4 years. then, How should we do at V8 SDK?

If you say base on your opinion, We will can't fix it forever. so,

If you can't suggestion the other opinion, We will be so much disappoint and angry.

Please, talk to me can do fix it at V8 SDK.

Re: don't modify locate of other object. but locate modified.

Posted: Mon Oct 05, 2020 2:15 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

The fix will be implemented in both of the versions after the initial release of V9.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Tue Oct 06, 2020 1:39 am
by defcon8808
Sasha - Tracker Dev Team wrote: Mon Oct 05, 2020 2:15 pm Hello defcon8808,

The fix will be implemented in both of the versions after the initial release of V9.

Cheers,
Alex
Hi, Sasha.

I will be believe one more time. I wannabe get "Ticket Number" though.

Re: don't modify locate of other object. but locate modified.

Posted: Tue Oct 06, 2020 11:06 am
by Tracker Supp-Stefan
Hello defcon8808,

The ticket has now been created:
#5344: Correct content saving procedure
And we will work on the fix shortly!

Kind regards,
Stefan

Re: don't modify locate of other object. but locate modified.

Posted: Fri Feb 05, 2021 4:26 am
by defcon8808
i wondering how you are processing this issue.

tell me. plz

Re: don't modify locate of other object. but locate modified.

Posted: Mon Feb 08, 2021 2:54 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

Just spoke with the responsible developer. As the release is out and few of the first critical fix releases are also been launched, we can start working on this task - that's what he said.

Cheers,
Alex

Re: don't modify locate of other object. but locate modified.  SOLVED

Posted: Wed Mar 03, 2021 2:41 pm
by Sasha - Tracker Dev Team
Hello defcon8808,

We've made a fix for this one. Providing you with dlls for testing:
3517.zip
(43.29 MiB) Downloaded 109 times
Cheers,
Alex

Re: don't modify locate of other object. but locate modified.

Posted: Wed Mar 10, 2021 11:54 pm
by defcon8808
finally!! :D :D :D

Thank you so much!!! it was perfectly run.

and then, is it stable version? can i use it? or do i waiting until out stable version?

Re: don't modify locate of other object. but locate modified.

Posted: Fri Mar 12, 2021 8:31 am
by Sasha - Tracker Dev Team
Hello defcon8808,

The version itself should be stable - as only this fix was made from the previous version.
But, we won't support this version as it's not a production version - the official release should be in a couple of weeks - then you can use that dll instead.

Cheers,
Alex