Failure in MS Outlook by convert to pdf portfolio

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MarioCalcagnini
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Posts: 2
Joined: Tue Oct 22, 2019 10:02 am

Failure in MS Outlook by convert to pdf portfolio

Post by MarioCalcagnini »

If I want to create a pdf portfolio with the pdf-xchange addin, it throws a failure message:
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20191022_12-11-09_Greenshot.png (1.75 KiB) Viewed 5550 times
I've installed PDF X-Change Editor Plus, Version 8, Build 333.0 - Outlook for Office 365 MSO (16.0.11328.20438) 32 bit.

Can you help me?
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TrackerSupp-Daniel
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Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Failure in MS Outlook by convert to pdf portfolio

Post by TrackerSupp-Daniel »

Hello Mario,

Thank you for the report, This sounds very similar to an issue which we have seen recently and should have resolved for the upcoming release. To verify, can you please confirm your version of windows, whether it is 32 or 64 bit, and that you have all the latest windows updates installed?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Ralle80
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Posts: 1
Joined: Wed Oct 30, 2019 3:36 pm

Re: Failure in MS Outlook by convert to pdf portfolio

Post by Ralle80 »

I have the same problem. "Convert to PDF Portfolio doesn't work.
When start the download for the upcoming release?
I have Windows 10 64-Bit and all Updates.
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TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Failure in MS Outlook by convert to pdf portfolio

Post by TrackerSupp-Daniel »

Hello Ralle80,

The next build should be released within the next week or so, hopefully we will see it by this coming Monday, Give or take a little bit for testing.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
MarioCalcagnini
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Posts: 2
Joined: Tue Oct 22, 2019 10:02 am

Re: Failure in MS Outlook by convert to pdf portfolio

Post by MarioCalcagnini »

Hello

I'm sorry, I didn't see that there was an answer. I work with Windows 10, 64bit build (17763.864) with an intel xeon2133 and 16gb Ram. But the problem isn't just my machine, the problem affects the whole company as far as I know (...and there are 16000 employees).
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TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Failure in MS Outlook by convert to pdf portfolio

Post by TrackerSupp-Daniel »

Hello MarioCalcagnini,

This issue has been confirmed resolved since the release of build 334.0, if you have not already, please try updating the software and testing once again. If the issue persists, please let us know.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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