Page 1 of 1

SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Mon May 21, 2018 6:45 am
by Aatu
Hi

We are running PDF-XChange Editor ver. 7.0.0324.0003, Internet Explorer 11 and SAP ERP on Windows 10 & 7.

Error opening document from file:
C:\Users\username\AppData\Local\Micosoft\Windows\INetCache\IE\6SJZMHLQ\Form[1].pdf.
SAP ERP IE Plugin displays "Error [PXVLib]: File is empty." when there is no PDF File to be shown.

Ie. Adobe Reader shows no such Error Message.

Is there any solution to get rid of this unnecessary Error Message?

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Mon May 21, 2018 7:27 am
by Dimitar - Tracker Supp
Hello Aatu,


I believe that a complete re-installation may be necessary here.
I've numbered the steps below to make them easier to follow:


1) Uninstall all products of ours that you have installed. Restart the computer.
**Note: restarting the computer at all prompted points is a very large part of making this work, so please be sure to do them
**Note: Also be sure to disable any and all anti virus programs that you have running and make sure that you are logged in as the Administrator.


2) Open up File Explorer and navigate to C:\Program Files and delete the PDF-XChange and/or Tracker Software folder.

3) Now, go to the Windows search bar and type in " regedit ", then right click and hit "Run as Administrator" - the following will show up:
regedit1.png
4) Go to HKEY_CURRENT_USER\Software and delete the Tracker Software / PDF-XChange folder
regedit2.png
5) Go to HKEY_LOCAL_MACHINE\SOFTWARE and delete Tracker Software / PDF-XChange folder.
After you have deleted the registry entries, please restart your computer.
regedit3.png
6) Re-install all the products you have installed before with this link:

https://www.tracker-software.com/product/downloads


7) Now complete the install and restart Windows.


I hope this helps.

Regards.

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Wed May 23, 2018 10:26 am
by Aatu
Hi

All steps 1 - 7 completed on one workstation. Build 325.1 in use. No Success. :(
A process to do those seven steps in an enviroment centrally maintainend and containing thousands of workstations would also not be preferred.

Enclose two pictures
- the error message
- after clearing the error message (a view of the pdf preview SAP ERP SIPS with no file to show)

Any other possible solution?

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Wed May 23, 2018 11:31 am
by Tracker Supp-Stefan
Hello Aatu,

We offered the reistall steps as we didn't know you have to sort this out for many machines!
I've now asked our devs to take a look and advise what else we could try to get this one resolved for you!

Regards,
Stefan

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Wed May 23, 2018 11:59 am
by Tracker Supp-Stefan
Hello again Aatu,

I've spoken with a colleague that wants to investigate this further, but will need to do so through a remote session. So is this something you can arrange, and if yes - what times and days are convenient to you?

Another colleague also suggested that I should ask if you get this error message for files that are really broken and you just want to disable the message itself, or the files are OK, but you still get the message occasionally for some/all of them?
You do mention that Adobe does not show such a message, but do they show the file(s)?

Regards,
Stefan

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Thu May 24, 2018 6:28 am
by Aatu
Hi

No remote session at this stage, thank you. We can discuss this by email later on if needed.

First off all I like to mention that the Internet Explorer Plug In works just fine in version 7. Tested with SharePoint Archive, Outlook, OCR etc. Good improvments done! :)

And the Plug In works as it should also with SAP ERP Preview Engine displaying files correctly.
But as I wrote in my first posting: "SAP ERP IE Plugin displays "Error [PXVLib]: File is empty." when there is no PDF File to be shown. "

So our objective is, as you wrote: "...just want to disable the message itself"

Our end users find it very disturbing clicking away this Error Message tens of times during the day.

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Thu May 24, 2018 1:17 pm
by Tracker Supp-Stefan
Hello Aatu,

Thanks for the clarification! Just heard from our devs that this message will be removed in the next build - there will be nothing you need to do settings wise, and just updating to the new build once released will suffice!

Regards,
Stefan

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Fri May 25, 2018 6:04 am
by Aatu
Hi

Thanks, looking forward to install the next build! :)

I will update the status of this issue when tested...

Regards,
Aatu

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Fri May 25, 2018 10:29 pm
by TrackerSupp-Daniel
Looking forward to the feedback!

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Thu Aug 02, 2018 12:11 pm
by Aatu
Hi

The summer vacation is over - back to business. :D
Found out that your new release of ver.7 326.1 is available. Installed it on my Windows10 Laptop to test it with IE11 and our SAP ERP.
And as you promised the unwanted message DID NOT APPEAR anymore. :!:

Thank you wery much.

Next we'll make the installation package to be distributed by SCCM including OCR and the West European Language Pack.
I'll be back after wide-ranging tests...

Cheers,
Aatu

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Posted: Thu Aug 02, 2018 12:55 pm
by Tracker Supp-Stefan
Thanks for the feedback Aatu,

Glad to hear that all is now good!

Cheers,
Stefan