PDFXChange 2012 IE Plugin not compatible with IE's enhanced

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tuckerv77
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PDFXChange 2012 IE Plugin not compatible with IE's enhanced

Post by tuckerv77 » Fri Aug 07, 2015 12:32 pm

Hello All,

We deployed PDF XChange 2012 Pro just over a month ago. In the last 36 hours I was getting users reporting that they were getting an error when opening IE that stated: PDFXChange 2012 IE Plugin from Tracker Software Products (Canada) Ltd' isn't compatible with Internet Explorer's enhanced security features and has been disabled.....I got the same message this morning.

When I go into Manage Add-Ons it doesn't give me the option to enable it. It is just listed as incompatible. I am able to replicate this every time I open IE. I have also attached screen shots detailing this.

Any help would be much appreciated as I need to resolve this ASAP!

Thanks,

Tucker
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IE Plugin.pdf
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tuckerv77
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Posts: 23
Joined: Tue Jul 14, 2015 3:52 pm

Re: PDFXChange 2012 IE Plugin not compatible with IE's enha

Post by tuckerv77 » Fri Aug 07, 2015 1:43 pm

Disregard....Found the the Enhanced Protected Mode in IE got turned on through a GPO which blocked it. It is under Internet Options>Advanced>Security section and uncheck the box for Enable Enhanced Protected Mode (locally). Gotta go find the GPO now....

Tucker

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Will - Tracker Supp
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Re: PDFXChange 2012 IE Plugin not compatible with IE's enha

Post by Will - Tracker Supp » Fri Aug 07, 2015 3:47 pm

Hi Tucker,

Is everything working as expected now? :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

tuckerv77
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Posts: 23
Joined: Tue Jul 14, 2015 3:52 pm

Re: PDFXChange 2012 IE Plugin not compatible with IE's enha

Post by tuckerv77 » Fri Aug 07, 2015 5:05 pm

Yes they are Will! Thanks for checking.

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Will - Tracker Supp
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Re: PDFXChange 2012 IE Plugin not compatible with IE's enha

Post by Will - Tracker Supp » Fri Aug 07, 2015 5:15 pm

Awesome, glad to hear it :D

Keep us posted if the problem persists!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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