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michipapa
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Can´t search in FileOpen protected files

Wed Jul 08, 2015 2:43 pm

Hi,

with version 5.5 313.1 we can´t search in FileOpen protected files. It seems that the search doesn´t really start. We have a document with 200 pages and after clicking "search" we get "status:finished"

With version 5.5. 310.0 this works fine. After update the function is broken.
 
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Tracker Supp-Stefan
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Re: Can´t search in FileOpen protected files

Wed Jul 08, 2015 3:35 pm

Hello michipapa,

Thanks for the post.
Could you please provide a sample file we could test at our end?

Regards,
Stefan
 
michipapa
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Re: Can´t search in FileOpen protected files

Wed Jul 08, 2015 4:20 pm

Yes, I can.

Please tell me your email address.
 
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Tracker Supp-Stefan
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Re: Can´t search in FileOpen protected files

Wed Jul 08, 2015 4:26 pm

Hello michipapa,

Please send the sample to support@tracker-software.com with a link back to this topic.

Regards,
Stefan
 
michipapa
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Joined: Tue Dec 08, 2009 10:44 pm

Re: Can´t search in FileOpen protected files

Thu Jul 09, 2015 7:53 am

done.
 
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Radi - Tracker Supp
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Re: Can´t search in FileOpen protected files

Thu Jul 09, 2015 9:12 am

Hi michipapa,

Thank you for the file. Please check your e-mail and if you want - lets continue the conversation there.

Regards,
Radi

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