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VMir-St
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PDFOptimizer.pvp not started on Terminal Server Win 2012r2

Tue Jun 16, 2015 8:53 am

Software version PDF-Xchange Editor ver 5.5 (build 313.1).

When you run a Terminal Server 2012r2 loaded functional conservation optimized version of PDF, a window appears with the progress, and the cancel button, pressing the cancel button - the program stops responding, you can close it only through the Task Manager - complete the process.

Thanks in advance.
 
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Tue Jun 16, 2015 12:18 pm

Hello VMir-St,

Welcome to our forums. Can you please try to explain in a few more words what a "functional conservation optimized version of PDF" is and how exactly are you running this? Are you trying the PDF Optimizer feature through the front end or are you trying to automate some operations?

Regards,
Stefan
 
VMir-St
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Wed Jun 17, 2015 4:42 am

I am trying to optimize the pdf
File -> Save Optimized copy ...
out the window, as in the screenshot, and nothing more can be done.
Attachments
Progress.zip
Screenshot
(22.57 KiB) Downloaded 101 times
 
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Wed Jun 17, 2015 1:30 pm

Hello VMir-St,

And if you do not press the Cancel button does the optimization process complete correctly?

Regards,
Stefan
 
VMir-St
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Thu Jun 18, 2015 4:55 am

If you click Cancel - the button is inactive, close (X) is not active. A modal window does not allow the switch to the main application window, closing is possible only through the Task Manager.
Please simulate the situation, and if you have a program to hang, it means you need to perform work on the bugs, or explain how the system should be set Windows 2012R2 that the program works correctly.
This error appears only when you publish program configured as RDP server Windows.
Thanks.
 
VMir-St
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Fri Jun 26, 2015 9:12 am

Tell me you got to simulate the situation or not? I can provide more data?
We bought 25 licenses in the hope that the program will meet the needs of our close.
 
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Fri Jun 26, 2015 10:38 am

Hello Vladimir,

I managed to reproduce this on a WS2008, so we are currently investigating why this is happening.

Regards,
Stefan
 
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Re: PDFOptimizer.pvp not started on Terminal Server Win 2012

Wed Jul 29, 2015 1:30 pm

Hello,

The issue has been investigated and will be addressed in the next release of the editor.
Until then, please set Edit->Preferences->Performance->Maximum number of working threads allowed option to be equal or more than 2 (but not more than the double number of the machine CPU cores).
This should workaround the problem.
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