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OCR doesn't work anymore. "No language installed."

Posted: Tue Aug 31, 2021 7:25 pm
by RSL1804
Hello,

my name is Sebastian.

I was absolutely happy with pdf-xchange-editor plus until now. Somehow the OCR doesn't work anymore.
It says "no language installed". But I checked it and every language I use is installed.

So, could you please help me to fix the problem and make me happy with this programm again?

regards Sebastian

Re: OCR doesn't work anymore. "No language installed."

Posted: Tue Aug 31, 2021 7:41 pm
by TrackerSupp-Daniel
Hello, RSL1804

Can I ask you to please provide us with screenshots showing what you see in the "languages" dropdown menu currently if you try to open it?
image1.png
Following that, can you please show us what is present in the "add/remove" languages" menu here as well:
image.png
Finally, after checking those locations, please open this folder/directory in the Windows file explorer:

C:\Program Files\Common Files\Tracker Software\Common\ABBYY\Data\ExtendedDictionaries

And confirm for me if any files exist here, and most importantly, a screenshot of the "english" language files shown, like so:
image2.png
Kind regards,

Re: OCR doesn't work anymore. "No language installed."

Posted: Tue Aug 31, 2021 7:50 pm
by TrackerSupp-Daniel
Hello again,

I wanted to followup here as I just spoke with our Dev team, they have requested a remote session to try and help troubleshoot this directly. It seems we have had a few reports of this which end up accidentally resolved before we can identify the actual issue. If you would be open to that, please send us an email via support@pdf-xchange.com, with a link to this post. You can make that email subject line: Attn Daniel and Ivan, so that we can spot it quickly and get in contact with you further.

Kind regards,

Re: OCR doesn't work anymore. "No language installed."

Posted: Thu Sep 16, 2021 6:38 pm
by RSL1804
I don't know why, but somehow it works again.
Anyways thank you for your help.

Re: OCR doesn't work anymore. "No language installed."

Posted: Fri Sep 17, 2021 7:00 am
by Dimitar - Tracker Supp
Hello, RSL1804

Thank you for the feedback.

If it happens again c please notify us right away, so we can resolve the issue in full.

Regards.