Hi,
This morning I installed build 353.0 for PDF-XChange Editor v9.0. Now, I cannot OCR any document. The OCR tool crashed midway through its processing.
I've attached a screenshot of the OCR settings I'm using.
Can you please advise.
OCR crashing
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Re: OCR crashing
Hello McLegume,
I tried to OCR a few documents using your settings, but my tests were successful.
Could you please send me one of your files so I can try to reproduce the issue on our end?
Also, could you please generate a crash DUMP file, by following these instructions, and then send it to us:
https://www.pdf-xchange.com/knowle ... estigation
Regards.
I tried to OCR a few documents using your settings, but my tests were successful.
Could you please send me one of your files so I can try to reproduce the issue on our end?
Also, could you please generate a crash DUMP file, by following these instructions, and then send it to us:
https://www.pdf-xchange.com/knowle ... estigation
Regards.
- Vasyl-Tracker Dev Team
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Re: OCR crashing
Hi McLegume.
We just reproduced the crash. Will try to fix it as soon as possible.
Cheers.
We just reproduced the crash. Will try to fix it as soon as possible.
Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Re: OCR crashing
Hi,
Many thanks for the status update; that's much appreciated. I will await further information from you!
Many thanks for the status update; that's much appreciated. I will await further information from you!
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Re: OCR crashing
Hello McLegume,
Did you try build 354 released last week? Is your crash still there?
Kind regards,
Stefan
Did you try build 354 released last week? Is your crash still there?
Kind regards,
Stefan
Re: OCR crashing
Hi,
I just installed build 354. The OCR functionality now works. Hooray! Many thanks for your assistance with this.
Andrew
I just installed build 354. The OCR functionality now works. Hooray! Many thanks for your assistance with this.
Andrew
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OCR crashing
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Our Web site domain and email address has changed as of 26/10/2023.
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Support@pdf-xchange.com