OCR crashing

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Zeph
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Posts: 2
Joined: Mon Sep 30, 2019 9:24 pm

OCR crashing

Post by Zeph » Mon Sep 30, 2019 9:59 pm

I purchased Enhanced OCR. I am trying to OCR a 2 page PDF. It gets half-way then crashes the entire program. I tried both OCR to the original document and do make a copy, both crash.

I tried to submit a report but there was some sort of mail issue.

I'm not sure what to do.

I have WIN 10, and just downloaded and purchased PDF X-Change in the past month, so everything is new. Version 8.0, build 332.0.

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TrackerSupp-Daniel
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Posts: 2631
Joined: Wed Jan 03, 2018 6:52 pm

Re: OCR crashing

Post by TrackerSupp-Daniel » Mon Sep 30, 2019 10:06 pm

Hello Zeph,
Thank you for the report, I notice you are running build 332.0, we released build 333 following that to address a number of crash related issues, could you please update and see if those issues are resolved or not?

If any of the issues persist, please send us a copy of the document you are attempting to OCR and a screenshot showing your current OCR settings. We will attempt to reproduce the issue here, and if we cannot, will take further troubleshooting steps.

If the document contains sensitive data, please instead email us via Support@tracker-software.com

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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