OCR does not give text but numbers and other

Discussion for the End User use uf OCR in PDF-XChange Editor and Viewer

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Manuella
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OCR does not give text but numbers and other

Post by Manuella » Fri Oct 19, 2018 11:24 am

Hi,

I have OCRed a pdf page in the XChange editor. But the result is alphanumeric resulting in a text that can not be copied to word.Any idea how to get a workable file. Thanks in advance, Manuella
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Willy Van Nuffel
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Re: OCR does not give text but numbers and other

Post by Willy Van Nuffel » Fri Oct 19, 2018 1:56 pm

Hello

1) Please make sure to be using the latest version V7, build 327.0

2) Please try "Enhance Scanned Pages" instead of "OCR Page(s)" in the "Convert" ribbon.
= Optimiser les pages numérisées" au lieu de "OCR de(s) page(s)" dans le ruban "Convertir".
For 'Accuracy' please select "Medium".
Précision = Medium.

Best regards.
Bien à vous.

Manuella
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Re: OCR does not give text but numbers and other

Post by Manuella » Fri Oct 19, 2018 3:17 pm

Willy Van Nuffel wrote:Hello

1) Please make sure to be using the latest version V7, build 327.0

2) Please try "Enhance Scanned Pages" instead of "OCR Page(s)" in the "Convert" ribbon.
= Optimiser les pages numérisées" au lieu de "OCR de(s) page(s)" dans le ruban "Convertir".
For 'Accuracy' please select "Medium".
Précision = Medium.

Best regards.
Bien à vous.
Thanks Willy and congratulations for your french. Unfortunately your advice did not help. I am still with the same awkward alphanumeric characters.

Willy Van Nuffel
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Re: OCR does not give text but numbers and other

Post by Willy Van Nuffel » Fri Oct 19, 2018 7:05 pm

Sorry Manuella, that the proposed solution did not help.

Can you please post/upload your (one page) PDF to this forum, so we can run some tests with it?

Thanks and best regards.

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TrackerSupp-Daniel
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Re: OCR does not give text but numbers and other

Post by TrackerSupp-Daniel » Fri Oct 19, 2018 9:12 pm

Well, I see my work here is done for the moment.
Thanks again Willy, Once we have the files requested, we can begin investigating properly. If they contain any sensitive data, you can email them directly to Support@tracker-software.com
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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TrackerSupp-Daniel
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Re: OCR does not give text but numbers and other

Post by TrackerSupp-Daniel » Mon Oct 22, 2018 6:28 pm

Hello Manuella,

We have recieved the document, Thank you for emailing us.
After investigating, It seems that initially, this document it rotated, Note that OCR functionality is greatly improved if you rotate the document to be the correct orientation before running. Rotate document (under Organize > Transform pages) is the function you will need to use. The Rotate View option will not work for this handling.

Beyond that, As this document is imperfect, inconsistencies in font size, shape, angle, some areas are overlapped, etc. our OCR will try its best, but cannot always maintain a perfect result. This specific document is one of those cases where the OCR output cannot be improved much. Lowering the OCR accuracy may offer better results, but I would recommend rescanning this document at a higher resolution (DPI) before continuing with OCR.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Manuella
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Re: OCR does not give text but numbers and other

Post by Manuella » Tue Oct 23, 2018 1:48 pm

Thanks Daniel for all the explanations. Especially for the tip about rotating a document.
I wish you a nice day, Manuella

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Tracker Supp-Stefan
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Re: OCR does not give text but numbers and other

Post by Tracker Supp-Stefan » Tue Oct 23, 2018 3:29 pm

:)

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