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cgasser
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Signed PDF can't be opened

Fri Jun 07, 2013 8:48 am

We're using the PRO Version of the Viewer. We do get signed invoices that we can't open with the Viewer. In Acrobat Viewer X we're able to open it without any problem. Acrobat says: PDF/A standard PDF. And it tries to check signature online.

Any idea how to open this PDF with PDF Viewer? If needed I can provide one of this invoices, but don't want to post it here.

BR
CG
 
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Tracker Supp-Stefan
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Re: Signed PDF can't be opened

Fri Jun 07, 2013 9:26 am

Hello C Gasser,

Welcome to our forums. First please make sure that you have the latest builds of the Viewer (2.5.210) and the Editor (3.0.302). Go to Help -> About to check the build number.

If you do and this problem still persists then please archive and attach a sample file to this topic, or if the file is sensitive - send it to support@tracker-software.com with a link back to this topic as we would like to take a look.

Regards,
Stefan
 
cgasser
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Re: Signed PDF can't be opened

Fri Jun 07, 2013 9:32 am

I've done an update to the lastet version which is Build 209 (after the update). Will send you an email with the PDF.

BR
CG
 
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Re: Signed PDF can't be opened

Fri Jun 07, 2013 9:41 am

Hello Christoph,

Thanks for the sample.
This is actually a PDF portfolio.

The Viewer will not show the files the same way Adobe would - but you can still see all files in a portfolio from the attachment pane:
http://www.tracker-software.com/knowledgebase/168-How-do-I-view-Adobe-Portfolios-in-PDF-XChange-Viewer

The PDF-X Editor will show a side pane with all documents in the portfolio, but for now can't display the actual files included in the portfolio and this is coming in a future build.

Best,
Stefan

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