OCR doesn't work anymore. "No language installed."

Discussion for the End User use uf OCR in PDF-XChange Editor and Viewer

Moderators: TrackerSupp-Daniel, Tracker Support, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

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RSL1804
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Joined: Thu Sep 03, 2020 11:22 am

OCR doesn't work anymore. "No language installed."

Post by RSL1804 » Tue Aug 31, 2021 7:25 pm

Hello,

my name is Sebastian.

I was absolutely happy with pdf-xchange-editor plus until now. Somehow the OCR doesn't work anymore.
It says "no language installed". But I checked it and every language I use is installed.

So, could you please help me to fix the problem and make me happy with this programm again?

regards Sebastian

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TrackerSupp-Daniel
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Posts: 4989
Joined: Wed Jan 03, 2018 6:52 pm

Re: OCR doesn't work anymore. "No language installed."

Post by TrackerSupp-Daniel » Tue Aug 31, 2021 7:41 pm

Hello, RSL1804

Can I ask you to please provide us with screenshots showing what you see in the "languages" dropdown menu currently if you try to open it?
image1.png
Following that, can you please show us what is present in the "add/remove" languages" menu here as well:
image.png
Finally, after checking those locations, please open this folder/directory in the Windows file explorer:

C:\Program Files\Common Files\Tracker Software\Common\ABBYY\Data\ExtendedDictionaries

And confirm for me if any files exist here, and most importantly, a screenshot of the "english" language files shown, like so:
image2.png
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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TrackerSupp-Daniel
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Posts: 4989
Joined: Wed Jan 03, 2018 6:52 pm

Re: OCR doesn't work anymore. "No language installed."

Post by TrackerSupp-Daniel » Tue Aug 31, 2021 7:50 pm

Hello again,

I wanted to followup here as I just spoke with our Dev team, they have requested a remote session to try and help troubleshoot this directly. It seems we have had a few reports of this which end up accidentally resolved before we can identify the actual issue. If you would be open to that, please send us an email via Support@tracker-software.com, with a link to this post. You can make that email subject line: Attn Daniel and Ivan, so that we can spot it quickly and get in contact with you further.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

RSL1804
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Posts: 2
Joined: Thu Sep 03, 2020 11:22 am

Re: OCR doesn't work anymore. "No language installed."

Post by RSL1804 » Thu Sep 16, 2021 6:38 pm

I don't know why, but somehow it works again.
Anyways thank you for your help.

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Dimitar - Tracker Supp
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Joined: Mon Jan 15, 2018 9:01 am

Re: OCR doesn't work anymore. "No language installed."

Post by Dimitar - Tracker Supp » Fri Sep 17, 2021 7:00 am

Hello, RSL1804

Thank you for the feedback.

If it happens again c please notify us right away, so we can resolve the issue in full.

Regards.

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