OCR crashing

Discussion for the End User use uf OCR in PDF-XChange Editor and Viewer

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McLegume
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OCR crashing

Post by McLegume » Wed Apr 21, 2021 12:59 am

Hi,

This morning I installed build 353.0 for PDF-XChange Editor v9.0. Now, I cannot OCR any document. The OCR tool crashed midway through its processing.

I've attached a screenshot of the OCR settings I'm using.

Can you please advise.
OCR settings.pdf
(417.11 KiB) Downloaded 19 times

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Dimitar - Tracker Supp
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Re: OCR crashing

Post by Dimitar - Tracker Supp » Wed Apr 21, 2021 8:44 am

Hello McLegume,

I tried to OCR a few documents using your settings, but my tests were successful.

Could you please send me one of your files so I can try to reproduce the issue on our end?

Also, could you please generate a crash DUMP file, by following these instructions, and then send it to us:

https://www.tracker-software.com/knowle ... estigation

Regards.

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Vasyl-Tracker Dev Team
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Re: OCR crashing

Post by Vasyl-Tracker Dev Team » Wed Apr 21, 2021 5:59 pm

Hi McLegume.

We just reproduced the crash. Will try to fix it as soon as possible.

Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.

McLegume
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Re: OCR crashing

Post by McLegume » Sun Apr 25, 2021 5:41 am

Hi,

Many thanks for the status update; that's much appreciated. I will await further information from you!

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Tracker Supp-Stefan
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Re: OCR crashing

Post by Tracker Supp-Stefan » Mon Apr 26, 2021 11:30 am

Hello McLegume,

Did you try build 354 released last week? Is your crash still there?

Kind regards,
Stefan

McLegume
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Re: OCR crashing

Post by McLegume » Tue Apr 27, 2021 10:23 pm

Hi,

I just installed build 354. The OCR functionality now works. Hooray! Many thanks for your assistance with this.

Andrew

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TrackerSupp-Daniel
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OCR crashing

Post by TrackerSupp-Daniel » Tue Apr 27, 2021 11:25 pm

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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