OCR in portuguese not working - bug

Discussion for the End User use uf OCR in PDF-XChange Editor and Viewer

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lum
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OCR in portuguese not working - bug

Post by lum » Tue Sep 10, 2019 9:39 pm

I've installed the PDF Xchange viewer 2.5.322.10 and also the portuguese language ocr files from the OCRTessLangPack_EuropeSouth.zip package.

When trying to OCR in one of the four original languages, the program performs correctly. But when trying the portuguese OCR, the small window with the progress bar disappears almost instantly
Any idea on how to solve this?


Thanks..

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TrackerSupp-Daniel
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Re: OCR in portuguese not working - bug

Post by TrackerSupp-Daniel » Tue Sep 10, 2019 9:54 pm

Hello Lum,

The Viewer is now a discontinued product and will not be seeing additional bugfixes, beyond critical security issues, so we may not be able to fix this if it truly is a bug.

On to the topic at hand. Is is possible that the OCr has indeed completed that quickly and you simply have not noticed? please try using the Find function (Ctrl+F) and let me know if the document is now searchable?
If search works, the OCR is completing as intended, albeit faster than we might expect.

If you are instead looking to use OCR in order to convert the document to an editable format, the Viewer will not be able to do this, you will instead need to use the Editor, with its new EOCR plugin in order to accomplish this conversion.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

lum
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Re: OCR in portuguese not working - bug

Post by lum » Tue Sep 10, 2019 10:35 pm

Unfortunately, OCR was not performed.
The document has dozen of pages.
It can'f find anything.

Thanks.

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TrackerSupp-Daniel
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Re: OCR in portuguese not working - bug

Post by TrackerSupp-Daniel » Tue Sep 10, 2019 10:38 pm

Hello Lum,
In that case, please try downloading the Editor instead of the discontinued viewer and see if its OCR works better for you. Just like the Viewer, all features of the Editor can be used without a license and will only apply "demo" stamps when premium features are used.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Ryan
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Re: OCR in portuguese not working - bug

Post by Ryan » Fri Sep 13, 2019 9:40 pm

TrackerSupp-Daniel wrote:
Tue Sep 10, 2019 9:54 pm
... to do this, you will instead need to use ... pdf-xchange-editor ... with its new EOCR plugin in order to accomplish this conversion.
How can a user obtain the EOCR plugin?

Thank you.

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Will - Tracker Supp
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Re: OCR in portuguese not working - bug

Post by Will - Tracker Supp » Sat Sep 14, 2019 7:43 pm

The EOCR should be installed by default, but can only be used as a 30 day trial once any license valid for the Editor is used. After this, you can purchase the EOCR directly via your account.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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