Some text in PDF-XChange Editor erroneously with grey background  SOLVED

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grossmann
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Some text in PDF-XChange Editor erroneously with grey background

Post by grossmann »

Hello!

I have a strange problem with PDF-XChange Editor: Some text has a grey background that wasn't there in the source file. Additionally the grey background isn't there when I open the PDF file in a another PDF viewer.

I attached two screenshots: Firstly, PDF-XCange Editor with grey background, secondly, the same file opened in Kofax Power PDF without the grey background.

The text ist not only there on the screen, the document is also printed that way.

Any help is highly appreciated. Thanks!

Screenshots
File in PDF-Xchange Editor
File in PDF-Xchange Editor
File in Kofax Power PDF
File in Kofax Power PDF
Last edited by grossmann on Thu Oct 06, 2022 11:11 am, edited 5 times in total.
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Tracker Supp-Stefan
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Re: Some Text in PDF-XChange Editor erroneously with grey background

Post by Tracker Supp-Stefan »

Hello grossmann,

Welcome to our forums.
Can you please go to Help -> About in the PDF XChange Editor and check the version you currently have installed. If it is anything older than V9.4 build 364 (the current latest) can you please update and check whether that solves the issue.
If the problem is still there - can you please send us a copy of the file? If sensitive, please e-mail it to support@pdf-xchange.com with a link back to this forum topic and we will take a look for you!

Kind regards,
Stefan
grossmann
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Re: Some Text in PDF-XChange Editor erroneously with grey background

Post by grossmann »

Hello Stefan,

thank you for your reply.

I am using version 9.4.364.0. I have already tried to go back to version 9.4.363.0, but the problem was the same.

Kind regards,
Rainer
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Re: Some Text in PDF-XChange Editor erroneously with grey background  SOLVED

Post by Tracker Supp-Stefan »

Hello grossmann,

Have you maybe accidentally turned on the accessibility settings in the Editor (Ctrl + Shift + 6)?

Kind regards,
Stefan
grossmann
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Re: Some text in PDF-XChange Editor erroneously with grey background

Post by grossmann »

Oh yes! That's it. Thanks. Problem solved. Never seen or heard of this function.

Maybe it would be a good idea if PDF-XChange displayed in top bar that the documents is represented in a different way than it actually looks.

Isn't it wrong that it is also printed that way? In the manual the shortcut Ctrl+Shift+6 is only described as "Override Document Colors: Display document colors according to the selected color scheme."

Kind regards,
Rainer
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Re: Some text in PDF-XChange Editor erroneously with grey background

Post by Tracker Supp-Stefan »

Hello Rainer,

Glad to hear that things are now resolved!
Yes - it is a colour override feature, and it is under the "Accessibility" settings category for the Editor.

I will pass your suggestion for a notification to be shown when accessibility mode is turned on to our devs.

Kind regards,
Stefan
grossmann
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Re: Some text in PDF-XChange Editor erroneously with grey background

Post by grossmann »

Thanks again for the support, Stefan! :)

Have a nice day and kind regards,
Rainer
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Some text in PDF-XChange Editor erroneously with grey background

Post by Paul - Tracker Supp »

:)
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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