Hello!
I have a strange problem with PDF-XChange Editor: Some text has a grey background that wasn't there in the source file. Additionally the grey background isn't there when I open the PDF file in a another PDF viewer.
I attached two screenshots: Firstly, PDF-XCange Editor with grey background, secondly, the same file opened in Kofax Power PDF without the grey background.
The text ist not only there on the screen, the document is also printed that way.
Any help is highly appreciated. Thanks!
Screenshots
Some text in PDF-XChange Editor erroneously with grey background SOLVED
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Some text in PDF-XChange Editor erroneously with grey background
Last edited by grossmann on Thu Oct 06, 2022 11:11 am, edited 5 times in total.
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Re: Some Text in PDF-XChange Editor erroneously with grey background
Hello grossmann,
Welcome to our forums.
Can you please go to Help -> About in the PDF XChange Editor and check the version you currently have installed. If it is anything older than V9.4 build 364 (the current latest) can you please update and check whether that solves the issue.
If the problem is still there - can you please send us a copy of the file? If sensitive, please e-mail it to support@pdf-xchange.com with a link back to this forum topic and we will take a look for you!
Kind regards,
Stefan
Welcome to our forums.
Can you please go to Help -> About in the PDF XChange Editor and check the version you currently have installed. If it is anything older than V9.4 build 364 (the current latest) can you please update and check whether that solves the issue.
If the problem is still there - can you please send us a copy of the file? If sensitive, please e-mail it to support@pdf-xchange.com with a link back to this forum topic and we will take a look for you!
Kind regards,
Stefan
Re: Some Text in PDF-XChange Editor erroneously with grey background
Hello Stefan,
thank you for your reply.
I am using version 9.4.364.0. I have already tried to go back to version 9.4.363.0, but the problem was the same.
Kind regards,
Rainer
thank you for your reply.
I am using version 9.4.364.0. I have already tried to go back to version 9.4.363.0, but the problem was the same.
Kind regards,
Rainer
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Re: Some Text in PDF-XChange Editor erroneously with grey background SOLVED
Hello grossmann,
Have you maybe accidentally turned on the accessibility settings in the Editor (Ctrl + Shift + 6)?
Kind regards,
Stefan
Have you maybe accidentally turned on the accessibility settings in the Editor (Ctrl + Shift + 6)?
Kind regards,
Stefan
Re: Some text in PDF-XChange Editor erroneously with grey background
Oh yes! That's it. Thanks. Problem solved. Never seen or heard of this function.
Maybe it would be a good idea if PDF-XChange displayed in top bar that the documents is represented in a different way than it actually looks.
Isn't it wrong that it is also printed that way? In the manual the shortcut Ctrl+Shift+6 is only described as "Override Document Colors: Display document colors according to the selected color scheme."
Kind regards,
Rainer
Maybe it would be a good idea if PDF-XChange displayed in top bar that the documents is represented in a different way than it actually looks.
Isn't it wrong that it is also printed that way? In the manual the shortcut Ctrl+Shift+6 is only described as "Override Document Colors: Display document colors according to the selected color scheme."
Kind regards,
Rainer
- Tracker Supp-Stefan
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Re: Some text in PDF-XChange Editor erroneously with grey background
Hello Rainer,
Glad to hear that things are now resolved!
Yes - it is a colour override feature, and it is under the "Accessibility" settings category for the Editor.
I will pass your suggestion for a notification to be shown when accessibility mode is turned on to our devs.
Kind regards,
Stefan
Glad to hear that things are now resolved!
Yes - it is a colour override feature, and it is under the "Accessibility" settings category for the Editor.
I will pass your suggestion for a notification to be shown when accessibility mode is turned on to our devs.
Kind regards,
Stefan
Re: Some text in PDF-XChange Editor erroneously with grey background
Thanks again for the support, Stefan!
Have a nice day and kind regards,
Rainer
Have a nice day and kind regards,
Rainer
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Some text in PDF-XChange Editor erroneously with grey background
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com