Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it  SOLVED

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chrisjj
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Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by chrisjj »

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Sean - Tracker
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it  SOLVED

Post by Sean - Tracker »

Hi Chris,

Yes - this is the intended behaviour, as when you are selecting the option to Open the Pop-up-Note of the selected annotation, it results in the pop-up note being open and selected, rather than its replies.

Kind regards,
Sean Godley
Technical Writer
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
chrisjj
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by chrisjj »

Sean - Tracker wrote: Mon Aug 08, 2022 9:10 pm Yes - this is the intended behaviour
It's not the advertised or expected behaviour. When the user asks to open a pop-up note, that's the one that should open.
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Sean - Tracker
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by Sean - Tracker »

Hi Chris,

The pop-up note includes the original note and its replies. Opening to the root comment is how all PDF software, including Adobe Acrobat, operates.

Kind regards,
Sean Godley
Technical Writer
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
chrisjj
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by chrisjj »

> The pop-up note includes the original note and its replies.

I'm sure when the dev sees this command changes the selection he won't be saying "intended behaviour".

> Opening to the root comment is how all PDF software, including Adobe Acrobat, operates.

Untrue. Adobe Acrobat [EDIT] X's Comments does not even offer replies as selectable items.
Last edited by chrisjj on Fri Aug 12, 2022 9:32 am, edited 2 times in total.
chrisjj
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by chrisjj »

This issue has been wrongly marked SOLVED.
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Sean - Tracker
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by Sean - Tracker »

Hi Chris,

The content of the pop-up note is the text contained within it and any replies to the text. This means that when you click 'Open Pop-Up Note' the text of the note and any replies will be displayed, regardless of whether you click 'Open Pop-Up Note' via the right-click context menu of the original text note or any of its replies.

I'm not sure which version of Adobe Acrobat you're using, but I am using the current version and you can see the replies to comments in the comments pane as detailed below:

image.png

Note that the behaviour in Adobe Acrobat is exactly the same as in PDF-XChange Editor. Even if you have a reply to a comment selected, when you right-click the comment and select 'Open-Pop-Up Note', it is the 'root comment' that is selected.

Kind regards,
Sean Godley
Technical Writer
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
chrisjj
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Re: Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by chrisjj »

> Note that the behaviour in Adobe Acrobat is exactly the same as in PDF-XChange Editor. Even if you have a reply to a comment selected, when you right-click the comment and select 'Open-Pop-Up Note',

Except there is no "Right-click the comment and select 'Open-Pop-Up Note'" command in your Acrobat pic.

> it is the 'root comment' that is selected.

If true, then your report should go to Adobe, rather than here.
Last edited by chrisjj on Sat Aug 13, 2022 10:04 am, edited 1 time in total.
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Comment reply, Open Pop-up Note opens the ROOT comment instead - and selects it

Post by Paul - Tracker Supp »

:)
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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