[bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale SOLVED
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- Jensen Head
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[bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
Demo:
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Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
Hello, Jensen Head
I am afraid that I cannot reproduce this issue locally. I notice that your example starts with no selection area, and then seems to skip over the placement processes. Can I ask you to record a full video of the entire process (from before you open the document) so that we can try to reproduce this more reliably?
Also, have you found that this issue only occurs within certain documents, or does it happen with anything, including brand new blank documents?
Kind regards,
I am afraid that I cannot reproduce this issue locally. I notice that your example starts with no selection area, and then seems to skip over the placement processes. Can I ask you to record a full video of the entire process (from before you open the document) so that we can try to reproduce this more reliably?
Also, have you found that this issue only occurs within certain documents, or does it happen with anything, including brand new blank documents?
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
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Our Web site domain and email address has changed as of 26/10/2023.
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Tracker Software Products (Canada) LTD
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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- Jensen Head
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Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
This is the full video. The area is selected by clicking on the image. I was able to replicate this bug with other illustrative documents. In some cases, "sliding" of the selection zone does not occur. I didn't notice a pattern.
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Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
Hello, Jensen Head
Would you be able to send us a copy of any document you can reliably reproduce this with? None of the samples I have on hand seem to experience the problem locally.
Kind regards,
Would you be able to send us a copy of any document you can reliably reproduce this with? None of the samples I have on hand seem to experience the problem locally.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- Jensen Head
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- Posts: 425
- Joined: Mon Sep 13, 2021 8:12 am
- TrackerSupp-Daniel
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Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
Hello, Jensen Head
I have asked my colleagues to take a look as well, and we still cannot reproduce this. At this point I must ask, when you release the mouse, is the selection area itself actually moved, or is this a purely visual bug?
Kind regards,
I have asked my colleagues to take a look as well, and we still cannot reproduce this. At this point I must ask, when you release the mouse, is the selection area itself actually moved, or is this a purely visual bug?
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- Jensen Head
- User
- Posts: 425
- Joined: Mon Sep 13, 2021 8:12 am
Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
The corner markers of the selected zone after the "sliding" of the middle markers remain in place. So, apparently, this is a visual effect. Perhaps it makes sense to abandon the middle markers of the selected zone altogether in favor of moving the selection borders directly, anywhere?
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Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale
Hi Jensen Head,
I suspect that since we have not been able to reproduce this that the temptation will be to "let sleeping dogs lie" in this case. There could be a lot of time spent to investigate a visual issue that doesn't have much impact, if any, on the document or usability.
Regardless of my thoughts on it however, I have asked the development team to look at it and take whatever action they deem appropriate, we'll have to wait and see what comes.
regards
I suspect that since we have not been able to reproduce this that the temptation will be to "let sleeping dogs lie" in this case. There could be a lot of time spent to investigate a visual issue that doesn't have much impact, if any, on the document or usability.
Regardless of my thoughts on it however, I have asked the development team to look at it and take whatever action they deem appropriate, we'll have to wait and see what comes.
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: [bug] "Crawling" of the "Crop Page Tool" selection area when moving the border at a very large page display scale SOLVED
The devs found the bug and have squashed it. This fix will be in the next build.
enjoy.
enjoy.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com