When opening another document with a bookmark, an unintended page is displayed in full screen.  SOLVED

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rakunavi
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When opening another document with a bookmark, an unintended page is displayed in full screen.  SOLVED

Post by rakunavi »

=== UPDATE ===================================================================
The issue reported below has been resolved in Ver 9.3 build 360.
I appreciate all the hard work and efforts of the support and development team.
==============================================================================


Hello all,

If you set the bookmark action to "Go to a Page in Another Document" (hereinafter, the page specified here is called (*)), even if you change the page after opening another document, the page (*) is displayed in full screen.

The reproduction procedure is as follows.

  1. Prepare two PDF documents, A and B. Document B must consist of multiple pages.
  2. For Document A, set a bookmark to a specific page (*) of Document B.
    By editing the action list from the bookmark properties, you can set a bookmark that "Go to a Page in Another Document".
  3. Open Document A and select Bookmark to Document B.
    Document B is opened and the pre-specified page (*) is displayed.
  4. Change the page in Document B by scrolling or using bookmarks.
  5. Press the tool button or shortcut key F11 to display in full screen.
  6. The page displayed in step 4 should be displayed in full screen, but in reality, the page (*) is displayed in full screen.
Hoping that the above information will be of some help to you.

Thank you,
rakunavi

- PDF-XChange Editor Plus Version:9.2 build 359.0
- OS Version: Windows 10 Home 21H1 Build 19043.1415
- PC Model: Lenovo IdeaPad C340-15IWL
Last edited by rakunavi on Mon Apr 18, 2022 12:31 am, edited 2 times in total.
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by PHK »

This is another interesting use of Bookmarks. I think I like it.

The problem is the same as what is encountered when trying to do a few other document to document "transactions." I have raised this issue when it comes to copying pages from doc to doc and when creating a link using "Set Target" button in the pop-up for a link Target in a document that is open in a tab other than that of the link. I believe the DevTeam is working on one or both of these issues and my guess is that the programming solution would be the same or similar for a Bookmark link and a good solution for one would ideally work for all.
All best,

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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by Paul - Tracker Supp »

Hi Rakinavi,

I have been unable to reproduce this, every time it displays, full scren, the page I scroll to, not the bookmarked page.

This is I believe the correct behaviour and what you are looking for. I am keen to see your file and check if I get the same as you.

I have uploaded Documents A and B. The bookmark in document A points o page 5 in document B.
image.png
What do you have set for the zoom level?
A.pdf
(3.68 KiB) Downloaded 47 times
B.pdf
(16.4 KiB) Downloaded 47 times
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rakunavi
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by rakunavi »

Hi Paul,

Thank you for your investigation.

The zoom level is set to "inherit".
I checked the files, but it doesn't seem to contain any bookmarks. So, I also created two files for verification.
The screen of the verification process was captured for reference, so please check the attached video for details.
The explanation is up to the 19th second, and the verification is after that.

The following is corresponding timecode in the video.

- [MM:SS] "MM" shows minutes, and "SS" shows seconds.

[00:00] Document A has 5 pages.
[00:06] Shows the bookmark properties set in Document A. The destination is the first page of Document B.
[00:14] Switch the tab to Document B. Document B has 5 pages.

[00:19] Switch the tab to Document A and select the bookmark that has been set to Document B as the destination.
[00:22] The first page of Document B is displayed.
[00:28] Select the bookmark in Document B to display the 5th page.
[00:29] Press the tool button at the top right of the window to switch to full screen mode.

As a result of the above operations, the first page is displayed in full screen. Since the 5th page was displayed just before, I think that the 5th page should be displayed.

Hoping that the above information will be of some help to you.
Thank you so much for your continued support.

Best Regards,
rakunavi
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

Hello, rakunavi

I also cannot seem to reproduce this on my end, and I wonder if your settings may be an important factor here. Can I ask you to please do two things for me.
First, open the preferences (Ctrl_K) and send me a screenshot of the "fullscreen" category.
Second, use "File > manage settings > export settings" and send me the resultant file that is created.

Kind regards,
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by rakunavi »

Hi Daniel,

Thank you for your investigation.

I have attached the two files you pointed out. Since I created a new local account for verification, it should be almost the default setting.

Best Regards,
rakunavi
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

Hello, rakunavi

Thank you for that, I am still unable to reproduce it so far, but with this I have what I need to bring it to the Dev team and discuss with them. Due to the winter holidays, we are running a skeleton crew, but I will bring it up with them when I return to the office on Tuesday.

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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by Ovg »

I have the same issue and it is 100% reproducible with any of my pdf files.
It's impossible to lead us astray for we don't care even to choose the way.
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by rakunavi »

Hello all,

Thank you for your comments and your investigations.

The previous verification was done by adding an English pack to the Japanese version of Windows 10. This issue may be due to the language of Windows 10, so I performed a clean install with the English version of Windows 10, but I got the same verification result. That is, when I opened another document via a bookmark, the unintended page was displayed in full screen mode even after the page was changed.

I installed the Windows 10 21H2 on a VMware virtual machine using the ISO image downloaded under the following conditions with the Windows 10 media creation tool. Both OS and application are the initial settings immediately after installation.

ISO file downloaded with media creation tool
  • Language: English (United States)
  • Edition: Windows 10
  • Architecture: 64bit (x64)
Settings in the Windows 10 installation
  • Language to install: English (United States)
  • Time and currency format: English (United States)
  • Keyboard or input method: US
Hoping that the above information will be of some help to you.

Best Regards,
rakunavi
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

Hello, everyone

I have just heard from the dev team that some of us have managed to reproduce the issue here, and they are now looking into the cause and possible resolutions. I cannot offer a timeline for this fix, but thank you all very much for the extended details and step-by-step processes to help us reproduce it.

Kind regards,
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by rakunavi »

Hi Daniel,

Thank you so much for all your hard work.
I'm looking forward to future updates.

Best Regards,
rakunavi
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When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

:)
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by Ovg »

Hi Daniel!

:thumbsup:
It's impossible to lead us astray for we don't care even to choose the way.
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When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

:)
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by rakunavi »

Hi Paul, Hi Daniel,

After investigating the difference between when the issue occur and when it does not, there seems to be a difference in how to open files. This issue occurs only when you open the destination file by selecting the bookmark. It is important that the destination file is not opened in advance. More precisely, it doesn't matter if the destination file is already opened. The way to open the destination file originally is important.

In the above procedure, please open only Document A at first. The issue should occur only when Document B is opened by selecting the bookmark in Document A. If you open the two files in advance and then select the bookmark in Document A, the issue will not occur.

In the verification video, the two files were opened in advance to reduce the recording time. Document B was originally opened by selecting the bookmark in Document A, but not opened from the File menu or Windows Explorer.

Hoping that the above information will be of some help to you.

Best Regards,
rakunavi
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

Hello, rakunavi

Thank you for the added details, This lines up exactly with what the dev team found, and they have confirmed with me that a resolution will be ready for the next release.

Kind regards,
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by rakunavi »

Hi Daniel,

Just for your information, in the above, I have commented only on links to external files via bookmarks, but if you link to external files with "Create Links" without using bookmarks, the exact same problem will occur.

Best Regards,
rakunavi
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When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by Paul - Tracker Supp »

:)
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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by PHK »

rakunavi wrote: Fri Jan 14, 2022 5:45 am Hi Daniel,

Just for your information, in the above, I have commented only on links to external files via bookmarks, but if you link to external files with "Create Links" without using bookmarks, the exact same problem will occur.

Best Regards,
rakunavi
That's what I was trying to say in my post of December 29 in this thread above.
All best,

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Re: When opening another document with a bookmark, an unintended page is displayed in full screen.

Post by TrackerSupp-Daniel »

Hello, PHK

Correct, and both issues should be resolved when the next build is released.

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