XChange PDF do not open in Adobe reader

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IBSch
User
Posts: 3
Joined: Tue Dec 07, 2021 7:51 am

XChange PDF do not open in Adobe reader

Post by IBSch »

I have problems with files that are created by PDF-Xchange - my clients got problems to open them in adobe reader.
Even I can't open them in the adobe reader.
What could be the problem? (I tried different MS Word dokuments)

I found out, that any jpg or png files cause the problem. If I make a file without pictures, it also opens in adobe.
But this does not solve my problem :(
Dokument1.pdf
File with jpg picture is not opening in adobe reader
(14.86 KiB) Downloaded 26 times
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Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: XChange PDF do not open in Adobe reader

Post by Dimitar - Tracker Supp »

Hello IBSch,

This problem was caused by a bug in our version 9.2.357.0 products.

Please update your products to the latest version and the problem will be resolved.

You can download the latest version at this location:

https://www.pdf-xchange.com/product/downloads

However, you will have to re-create/re-print the documents in order for them to be opened correctly in Adobe Reader

Regards.
IBSch
User
Posts: 3
Joined: Tue Dec 07, 2021 7:51 am

Re: XChange PDF do not open in Adobe reader

Post by IBSch »

Thank you, now it's working :)
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TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

XChange PDF do not open in Adobe reader

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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