Bookmarks disabled

Forum for the PDF-XChange Editor - Free and Licensed Versions

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mwsnw
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Joined: Fri Nov 19, 2021 11:52 am

Bookmarks disabled

Post by mwsnw »

I cannot insert bookmarks in some of PDF files.
The insert bookmark on popup menu and also on toolbar is disabled.
On some files it works, on some not.

What is the cause?
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Radi - Tracker Supp
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Re: Bookmarks disabled

Post by Radi - Tracker Supp »

Hello mwsnw,

Could you please send us a sample PDF document in which you cannot add bookmarks so we can test it on our end?

If the file contains sensitive information, please do not post it on the forum. In this case, please send it to support@pdf-xchange.com

Regards,
Radi
mwsnw
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Posts: 7
Joined: Fri Nov 19, 2021 11:52 am

Re: Bookmarks disabled

Post by mwsnw »

Download this file:

https://www.comp.com.pl/wp-content/uploads/2021/04/RS-2020-Grupa-Comp-S.A_-1.pdf

Open it and try to delete bookmarks and insert any new ones?
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Radi - Tracker Supp
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Re: Bookmarks disabled

Post by Radi - Tracker Supp »

Hello mwsnw,

I checked your document and this is a digitally signed document that restricts editing.
image.png
Such documents cannot be edited, unless the digital signature is removed by the owner of the signature.

Regards,
Radi
mwsnw
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Posts: 7
Joined: Fri Nov 19, 2021 11:52 am

Re: Bookmarks disabled

Post by mwsnw »

So I will surprise you.

Take this file and open it in old good PDF XChange Viewer version 2.5 from 2018.

And you can delete and insert bookmarks freely.

How is it possible?
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Tracker Supp-Stefan
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Re: Bookmarks disabled

Post by Tracker Supp-Stefan »

Hello mwsnw,

Yes - the Viewer was doing some thing differently, but this was causing some other issues.
So that's why we are restricting some operations on signed files in the Editor - to guarantee the integrity of the signatures and the file itself won't be accidentally affected.

Kind regards,
Stefan
mwsnw
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Posts: 7
Joined: Fri Nov 19, 2021 11:52 am

Re: Bookmarks disabled

Post by mwsnw »

I need this functionality.

In order to keep signatures consistent is it possible to remove signatures and then add your own bookmarks?

Or if not - is it possible to export the file contents to unsigned PDF and then add bookmarks in new exported file?
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Tracker Supp-Stefan
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Re: Bookmarks disabled

Post by Tracker Supp-Stefan »

Hello mwsnw,

I am afraid that removing signatures from a file is not possible unless you want to remove your own signature. Allowing the wiping of other peoples signatures makes them much less useful than they are now.

You can not export the contents either as that is prevented by the signatures and the settings and restrictions they applied to this file.

Kind regards,
Stefan
lev
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Joined: Fri Apr 11, 2014 1:18 am

Re: Bookmarks disabled

Post by lev »

You may extract all pages to a new file and flatten Form Fields.
image.png
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Tracker Supp-Stefan
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Re: Bookmarks disabled

Post by Tracker Supp-Stefan »

Hello lev,

Thanks! I would have assumed that this operation would have been disabled as well, but it does seem to work for that particular file!
That is indeed a viable solution!

Kind regards,
Stefan
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