357 Bug? No Copy Pages from Doc to Doc

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PHK
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357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

In 356 and earlier, one could easily copy pages from one document file to another by having the source file open in one tab and the destination file open in another tab and simply selecting the pages from the Pages Thumbnail panel of the source and dragging them to the Pages Thumbnail panel of the destination file.

No more in 357. This is a real pain.
All best,

FringePhil
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David.P
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by David.P »

This seems to work here with Build 357.

Maybe one of the two PDFs is password protected.
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

David.P wrote: Sat Oct 23, 2021 2:20 pm...

Maybe one of the two PDFs is password protected.
Nope.

Same documents work fine on laptop running 356.
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FringePhil
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

P. S. It just worked fine on two completely different pairs of files. I will monitor. Maybe it is just a one-off. One the bad pair, if flashed an error message that I did not "get."
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FringePhil
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Dimitar - Tracker Supp
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by Dimitar - Tracker Supp »

Hi PHK,

Thank you for your report.

Please do keep us posted.

Regards.
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

I am having this problem again with a different pair of documents.
All best,

FringePhil
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

PHK wrote: Tue Oct 26, 2021 8:43 pm I am having this problem again with a different pair of documents.
It seems to have something to do with the destination file which has no security on it. However, it is not a small file; >3,500 pages.

I can copy and paste to a newly created file and also drag and drop to a new file.
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FringePhil
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

PHK wrote: Tue Oct 26, 2021 8:43 pm I am having this problem again with a different pair of documents.
...and with 358.
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FringePhil
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TrackerSupp-Daniel
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by TrackerSupp-Daniel »

Hello, PHK

The next time this occurs, can you please take a screenshot of the error message you are seeing and send it to us? That should help in identifying what is actually going wrong to cause the problem.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

TrackerSupp-Daniel wrote: Tue Oct 26, 2021 11:23 pm Hello, PHK

The next time this occurs, can you please take a screenshot of the error message you are seeing and send it to us? That should help in identifying what is actually going wrong to cause the problem.

Kind regards,
I'm not ignoring you nor has the problem resolved. I am still having the problem copying pages from one document file to another. However, it does not seem to be a Tab problem because I have the same issue if both files are in the same (and only) open tab. However, I am not seeing an error message; the pages do not get to the target file.
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

If I attempt to insert new pages into the target file after having copied the subject pages in the source file (which I assume is similar to dragging and dropping), I get this error pop-up:
image.png
This is what I had seen before.

I hope this helps understanding the issue.
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FringePhil
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by John - Tracker Supp »

I have passed this to the Dev team for investigation, thanks for the additional info.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by Vasyl-Tracker Dev Team »

Hi PHK.

We have tried many times to reproduce your issue but couldn't... :(

Please, next time, when this issue will appear again - just save the existing data from the clipboard to a file and send this file to us.
Note: be aware of your private docs - do not post here the clipboard file with data that contains pages copied from your private docs because those pages might be easily restored by anybody using that file, the same clipboard utility, and the Editor. So it is better to reproduce the problem with docs that do not contain any sensitive data...

To save the clipboard data to the file - you may use the following utility:
image.png
from https://freeclipboardviewer.com

Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
mCHSNUg5Pz8cPap
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by mCHSNUg5Pz8cPap »

PHK, I wonder if your problem is similar to the one I reported, which turned out to be some kind of clipboard conflict issue.
See this post: https://forum.pdf-xchange.com/viewtopic.php?p=154415#p154415
Features I really want:
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by Paul - Tracker Supp »

I wonder if your problem is similar to the one I reported, which turned out to be some kind of clipboard conflict issue.
It could be. Hopefully we will get a file and be able to see what's going on.

As Vasyl noted, don't post it here on the forum, instead send it to support@tracker-sofware.com.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

Paul - Tracker Supp wrote: Mon Nov 01, 2021 7:22 pm
I wonder if your problem is similar to the one I reported, which turned out to be some kind of clipboard conflict issue.
It could be. ...
Yeah, it probably is.

I am prepared to continue with my PROTAS workaround.

Print
Rasterize
OCR
Trim (useless pages)
Append
Save

PROTAS
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FringePhil
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Tracker Supp-Stefan
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by Tracker Supp-Stefan »

Hello PHK,

Thanks for your patience while we fix the issue reported in that other topic, and for the time being please do use the workaround you've found!

Kind regards,
Stefan
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PHK
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Re: 357 Bug? No Copy Pages from Doc to Doc

Post by PHK »

Many thanks for fixing this!
All best,

FringePhil
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357 Bug? No Copy Pages from Doc to Doc

Post by Tracker Supp-Stefan »

:)
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