PDF-XCHANGE Editor crashes upon selection "convert colors"

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axelangeli
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Joined: Thu Oct 21, 2021 9:09 pm

PDF-XCHANGE Editor crashes upon selection "convert colors"

Post by axelangeli »

After upgrade to version 9.2-357.0 PDF-Xchange crashes when selection CONVERT ->CONVERT COLORS from the menu.
I select the menu item and then PDF-Xchange closes w/o any further notice.

Note the error happened with the previous build already, installed it on 17OCT2021
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Paul - Tracker Supp
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Re: PDF-XCHANGE Editor crashes upon selection "convert colors"

Post by Paul - Tracker Supp »

Hi axelangeli

thanks for the report. It seems OK here, can you check I am doing the same thing as you?

Is this document specific? Does it happen on very PDF or just some? If just some please provide a sample. If this happens regardless of the PDF in question, then we need a crash dump for us to investigate what happened.

This KB details how to set up crash dumps: https://www.pdf-xchange.com/knowle ... estigation
This one how to upload the dump to our server if it is too large for email: https://www.pdf-xchange.com/knowle ... le-service

looking forward to seeing a document or dump. If it is s dump uploaded to the server please name it something eponymous or post the name of the file so we can associate it with your case.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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