Out of memory error on opening or printing  SOLVED

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Out of memory error on opening or printing

Post by RedSharpEye »

Help!

Since upgrading to the latest version (357) I have been receiving feedback from Clients that the pdf's I have sent to them cause Adobe Acrobat to give out of memory error either when opening the document or, if they are lucky enough to be able to open it, when trying to print.

This happens both when using the pdf printer driver or by using the convert to pdf x-change ribbon tool in excel 365.

Is anyone else experienceing this?

Red
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17765
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Out of memory error on opening or printing

Post by Tracker Supp-Stefan »

Hello RedSharpEye,

Are you also performing OCR on those files?
If you are - please change the "Editable text and Image" to "Fine Page Content" and see if that helps!
We've had a report earlier today related to the OCR - and this change seems to be producing correct files.

Our devs are already looking at the files created that do give out of memory errors!

Kind regards,
Stefan
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Re: Out of memory error on opening or printing

Post by RedSharpEye »

No OCR being performed by me on the files as they are being created by PDF printer or from Excel using the PDF Xchange ribbon.
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Out of memory error on opening or printing

Post by Ivan - Tracker Software »

From what we see, most likely Acrobat does not like our new JPEG encoder we added in this build (while other PDF applications have no issue with that).

We will check what we can do and will try to come up with a fix as soon as we can.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Out of memory error on opening or printing

Post by Ivan - Tracker Software »

Looks like we found where the problem is. Fixed build planned to be released early next week.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Re: Out of memory error on opening or printing

Post by RedSharpEye »

Super, thanks Ivan.

In the meantime I am having to use the export to images function so that my clients can see the content :-(

Lookin forward to teh fix.

Red
User avatar
Paul - Tracker Supp
Site Admin
Posts: 6813
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Out of memory error on opening or printing

Post by Paul - Tracker Supp »

:(
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17765
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Out of memory error on opening or printing

Post by Tracker Supp-Stefan »

Hello RedSharpEye,

A 'less cumbersome' workaround might be to go back to build 356 until 358 is released. That way you won't have to convert PDFs to images.

Kind regards,
Stefan
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Re: Out of memory error on opening or printing

Post by RedSharpEye »

Thanks for the idea Stefan, will do that for now as I have a >100 page document to send to a client who might get a little antsy receiving them as images. :shock:
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Re: Out of memory error on opening or printing

Post by RedSharpEye »

Stefan

Hmm, just downloaded and installed the link in your message, but it is still version 357 and not 356.

I will have a ferret around the website to find a previous version.

Red
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Re: Out of memory error on opening or printing

Post by RedSharpEye »

Aha, see that an update was made available on Monday, updated and sent a test pdf to my Client to see if he can open it.
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Out of memory error on opening or printing  SOLVED

Post by Dimitar - Tracker Supp »

Hi Red,

This build resolves exactly this problem so your users should receive a normal document that can be opened correctly in Adobe Reader.

Regards.
RedSharpEye
User
Posts: 155
Joined: Mon Oct 25, 2010 6:38 am

Re: Out of memory error on opening or printing

Post by RedSharpEye »

Hi Dimitar

I can confirm that my Client was able to open and print the pdf.

Yay!

Thank you and the team for addressing the problem so promptly.

Kind regards

Red
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Out of memory error on opening or printing

Post by Dimitar - Tracker Supp »

:)
Post Reply