Out of memory error on opening or printing SOLVED
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Out of memory error on opening or printing
Help!
Since upgrading to the latest version (357) I have been receiving feedback from Clients that the pdf's I have sent to them cause Adobe Acrobat to give out of memory error either when opening the document or, if they are lucky enough to be able to open it, when trying to print.
This happens both when using the pdf printer driver or by using the convert to pdf x-change ribbon tool in excel 365.
Is anyone else experienceing this?
Red
Since upgrading to the latest version (357) I have been receiving feedback from Clients that the pdf's I have sent to them cause Adobe Acrobat to give out of memory error either when opening the document or, if they are lucky enough to be able to open it, when trying to print.
This happens both when using the pdf printer driver or by using the convert to pdf x-change ribbon tool in excel 365.
Is anyone else experienceing this?
Red
- Tracker Supp-Stefan
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Re: Out of memory error on opening or printing
Hello RedSharpEye,
Are you also performing OCR on those files?
If you are - please change the "Editable text and Image" to "Fine Page Content" and see if that helps!
We've had a report earlier today related to the OCR - and this change seems to be producing correct files.
Our devs are already looking at the files created that do give out of memory errors!
Kind regards,
Stefan
Are you also performing OCR on those files?
If you are - please change the "Editable text and Image" to "Fine Page Content" and see if that helps!
We've had a report earlier today related to the OCR - and this change seems to be producing correct files.
Our devs are already looking at the files created that do give out of memory errors!
Kind regards,
Stefan
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Re: Out of memory error on opening or printing
No OCR being performed by me on the files as they are being created by PDF printer or from Excel using the PDF Xchange ribbon.
- Ivan - Tracker Software
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Re: Out of memory error on opening or printing
From what we see, most likely Acrobat does not like our new JPEG encoder we added in this build (while other PDF applications have no issue with that).
We will check what we can do and will try to come up with a fix as soon as we can.
We will check what we can do and will try to come up with a fix as soon as we can.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
- Ivan - Tracker Software
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Re: Out of memory error on opening or printing
Looks like we found where the problem is. Fixed build planned to be released early next week.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Out of memory error on opening or printing
Super, thanks Ivan.
In the meantime I am having to use the export to images function so that my clients can see the content
Lookin forward to teh fix.
Red
In the meantime I am having to use the export to images function so that my clients can see the content
Lookin forward to teh fix.
Red
- Paul - Tracker Supp
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Re: Out of memory error on opening or printing
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
- Tracker Supp-Stefan
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Re: Out of memory error on opening or printing
Hello RedSharpEye,
A 'less cumbersome' workaround might be to go back to build 356 until 358 is released. That way you won't have to convert PDFs to images.
Kind regards,
Stefan
A 'less cumbersome' workaround might be to go back to build 356 until 358 is released. That way you won't have to convert PDFs to images.
Kind regards,
Stefan
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Re: Out of memory error on opening or printing
Thanks for the idea Stefan, will do that for now as I have a >100 page document to send to a client who might get a little antsy receiving them as images.
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Re: Out of memory error on opening or printing
Stefan
Hmm, just downloaded and installed the link in your message, but it is still version 357 and not 356.
I will have a ferret around the website to find a previous version.
Red
Hmm, just downloaded and installed the link in your message, but it is still version 357 and not 356.
I will have a ferret around the website to find a previous version.
Red
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Re: Out of memory error on opening or printing
Aha, see that an update was made available on Monday, updated and sent a test pdf to my Client to see if he can open it.
- Dimitar - Tracker Supp
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Re: Out of memory error on opening or printing SOLVED
Hi Red,
This build resolves exactly this problem so your users should receive a normal document that can be opened correctly in Adobe Reader.
Regards.
This build resolves exactly this problem so your users should receive a normal document that can be opened correctly in Adobe Reader.
Regards.
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Re: Out of memory error on opening or printing
Hi Dimitar
I can confirm that my Client was able to open and print the pdf.
Yay!
Thank you and the team for addressing the problem so promptly.
Kind regards
Red
I can confirm that my Client was able to open and print the pdf.
Yay!
Thank you and the team for addressing the problem so promptly.
Kind regards
Red
- Dimitar - Tracker Supp
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