Preview: Rendering error at max zoom factor 6400%

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metra-mgk
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Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Preview: Rendering error at max zoom factor 6400%

Post by metra-mgk »

Hello,

i have got a set of PDF-Files with which
PDF-Xchange Editor plus Version 9.1 build 356.0
shows rendering problems.

Is there a way to limit max zoom factor to 3200%? The zoomfactor is choosen by mousewheel.

The Problem is, that all contents and annotations disapear from screen.

One example:
Zoom factor 3200%:
PDFE3200.png
PDFE3200.png (12.69 KiB) Viewed 790 times

Zoom Factor 6400%:
PDFE6400.png
PDFE6400.png (1.39 KiB) Viewed 790 times

Adobe Acrobat Reader DC Version 2021.007.20095 renders very well at 6400%:
AREA6400.png
Also the Preview in Windows Explorer renders very well...

regards
metra-mgk
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Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Re: Preview: Rendering error at max zoom factor 6400%

Post by metra-mgk »

After setting the previewhandler to PDF-XChange Preview Handler
by removing the Adobe Preview Handler
the contents also disapear in the Windows Explorer preview.

regards
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8371
Joined: Wed Jan 03, 2018 6:52 pm

Re: Preview: Rendering error at max zoom factor 6400%

Post by TrackerSupp-Daniel »

Hello, metra-mgk

There is no way to lock the maximum zoom level, but what I can offer is some help with the file itself. If you can send us a copy of the document, I can ask our developers to take a look and they should be able to resolve this zoom issue for the next release of our software.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
metra-mgk
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Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Re: Preview: Rendering error at max zoom factor 6400%

Post by metra-mgk »

Ok, fine.

I have prepared a file, how may I send you pm?

kind regards
lev
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Posts: 258
Joined: Fri Apr 11, 2014 1:18 am

Re: Preview: Rendering error at max zoom factor 6400%

Post by lev »

You may email your file to support@pdf-xchange.com adding a link to this topic.
metra-mgk
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Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Re: Preview: Rendering error at max zoom factor 6400%

Post by metra-mgk »

you've got mail
metra-mgk
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Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Re: Preview: Rendering error at max zoom factor 6400%

Post by metra-mgk »

fixed in Version 9.2 build 357.0

great

regards
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Dimitar - Tracker Supp
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Posts: 1776
Joined: Mon Jan 15, 2018 9:01 am

Preview: Rendering error at max zoom factor 6400%

Post by Dimitar - Tracker Supp »

:)
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