Notes written with the Typewriter feature disappear

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Lighthouse_Foundation
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Posts: 45
Joined: Mon Oct 08, 2018 2:47 pm

Notes written with the Typewriter feature disappear

Post by Lighthouse_Foundation »

I like the Typewriter feature and at one time I was using it correctly. But now I'm doing something wrong. I write a note on a PDF document using Typewriter such as the following note in red.
Screenshot 2021-10-03 161808.jpg
[attachment=0]

But as soon as I click Save the note disappears. What am I doing wrong?
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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Notes written with the Typewriter feature disappear

Post by TrackerSupp-Daniel »

Hello, Lighthouse_Foundation

Could I ask you to send us a copy of any one document which this issue has occured on? I expect that this has something to do with the content arrangement order, but will need to see it to be sure.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Lighthouse_Foundation
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Posts: 45
Joined: Mon Oct 08, 2018 2:47 pm

Re: Notes written with the Typewriter feature disappear

Post by Lighthouse_Foundation »

OK, I'll need to find a document that I have this problem with. Thank you in advance for your help. In the meantime I can create a text box and insert text which works the same for me.
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Tracker Supp-Stefan
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Re: Notes written with the Typewriter feature disappear

Post by Tracker Supp-Stefan »

Hello Lighthouse_Foundation,

Glad to hear you've found a solution, and if you do manage to get a sample with the problem visible - please do send it to us so that we can investigate further!

Kind regards,
Stefan
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