Hello,
we are using several HP-Printers with Universal Drivers (tested with 6.9 and 7.0) with central printing queues on Server2019.
A main feature is, that you can print secure with sending an encrypted printjob to the printer and can print it on the machine later when entering die corrept PIN.
This works for all office applications and the older PDF-Viewer 2.5.322.10 fine, but not with current PDFXChange 9.1.356
PDFXChange does not generate a correct printJob and nothing appears on the printer display.
Our printer distributer examined the generated packets, but they seem to be corruped, so that the printer cannot use them.
Would be nice, when this could be repaired.
Regards
Frank
SecurePrinting with HP does not work
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
- TrackerSupp-Daniel
- Site Admin
- Posts: 8588
- Joined: Wed Jan 03, 2018 6:52 pm
Re: SecurePrinting with HP does not work
Hello, Wetropa
To begin, can I ask you to confirm if this resolves the issue, many HP devices require the printing application to use "device units" instead of "logical units" like most other printer brands. We offer a manual override for this option, under "advanced print options > More": Please try enabling "device units" here, and see if the print que properly understands the files then.
If that does not help, can I ask you to please send us a direct link to the driver download for the device that the Editor is printing to, so that we can try to emulate it and investigate what is being sent on our end.
Kind regards,
To begin, can I ask you to confirm if this resolves the issue, many HP devices require the printing application to use "device units" instead of "logical units" like most other printer brands. We offer a manual override for this option, under "advanced print options > More": Please try enabling "device units" here, and see if the print que properly understands the files then.
If that does not help, can I ask you to please send us a direct link to the driver download for the device that the Editor is printing to, so that we can try to emulate it and investigate what is being sent on our end.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: SecurePrinting with HP does not work
have tried this
then it comes up with that
after that the printer comes up, but unfortunately no job was stored
then it comes up with that
after that the printer comes up, but unfortunately no job was stored
Re: SecurePrinting with HP does not work
Problem was solved.
The Printer-Profile for SecurePrinting had an error. After removing it and making a new one, everything works now as expected.
Regards
Frank
The Printer-Profile for SecurePrinting had an error. After removing it and making a new one, everything works now as expected.
Regards
Frank
- TrackerSupp-Daniel
- Site Admin
- Posts: 8588
- Joined: Wed Jan 03, 2018 6:52 pm
Re: SecurePrinting with HP does not work
Hello, Wetropa
Glad to hear you found the cause of the issue!
Kind regards,
Glad to hear you found the cause of the issue!
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com