SecurePrinting with HP does not work

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Wetropa
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Joined: Tue Oct 09, 2018 6:02 am

SecurePrinting with HP does not work

Post by Wetropa »

Hello,

we are using several HP-Printers with Universal Drivers (tested with 6.9 and 7.0) with central printing queues on Server2019.

A main feature is, that you can print secure with sending an encrypted printjob to the printer and can print it on the machine later when entering die corrept PIN.

This works for all office applications and the older PDF-Viewer 2.5.322.10 fine, but not with current PDFXChange 9.1.356

PDFXChange does not generate a correct printJob and nothing appears on the printer display.
Our printer distributer examined the generated packets, but they seem to be corruped, so that the printer cannot use them.

Would be nice, when this could be repaired.

Regards
Frank
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TrackerSupp-Daniel
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Re: SecurePrinting with HP does not work

Post by TrackerSupp-Daniel »

Hello, Wetropa

To begin, can I ask you to confirm if this resolves the issue, many HP devices require the printing application to use "device units" instead of "logical units" like most other printer brands. We offer a manual override for this option, under "advanced print options > More":
image.png
Please try enabling "device units" here, and see if the print que properly understands the files then.

If that does not help, can I ask you to please send us a direct link to the driver download for the device that the Editor is printing to, so that we can try to emulate it and investigate what is being sent on our end.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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Wetropa
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Posts: 7
Joined: Tue Oct 09, 2018 6:02 am

Re: SecurePrinting with HP does not work

Post by Wetropa »

have tried this
image.png
then it comes up with that
image1.png
after that the printer comes up, but unfortunately no job was stored
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Wetropa
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Posts: 7
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Re: SecurePrinting with HP does not work

Post by Wetropa »

Problem was solved.
The Printer-Profile for SecurePrinting had an error.
image.png
After removing it and making a new one, everything works now as expected.

Regards
Frank
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TrackerSupp-Daniel
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Posts: 8437
Joined: Wed Jan 03, 2018 6:52 pm

Re: SecurePrinting with HP does not work

Post by TrackerSupp-Daniel »

Hello, Wetropa

Glad to hear you found the cause of the issue!

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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