3D model is displayed incorrectly

[Silvio.B]

Hello,

if i open a 3D PDF the model is displayed incorrectly,
either the part is missing or it is in the wrong place.

I dont can send the file over Email because it is to big (50MB)

how do we continue?

Kind regards

Silvio

[Tracker Supp-Stefan]

Hello Silvio.B,

We would need the file, and you can upload it here:
How do I upload a file to the Tracker Software File service?

Please let us know once done - so that we can pass it on to a colleague in our dev team.

Kind regards,
Stefan

[Silvio.B]

Hello,

i have upload the File, Filename = 0011027396.pdf

Supplement, in adobe it will be displayed correctly

Kind regard,
Silvio

[Tracker Supp-Stefan]

Hello Silvio.B,

Thanks for this! We will pass it on to our colleagues working on 3D content for investigation.

Kind regards,
Stefan

[Silvio.B]

Hello,

do you have any new informations for me?

Kind Regards
Silvio

[Dimitar - Tracker Supp]

Hello Silvio,

Unfortunately, there is still no news about this problem.

Once our developers resolve the issue we will contact you.


Regards.