Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar SOLVED
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hey, in PDFXchange Editor Free I'm not able to zoom-in or out a PDF document using mouse scroll over percentage value in "Appearance" section on the ribbon bar at the top of the window.
It was fine up until v352 (or v353). I have v352 installed on one of my machines, so it's really easy to compare. It broke after updating from v352 to v354 and it's still not working on v356. Right now scrolling the mouse is just cycling through different sections of the ribbon.
To be clear, it works fine with classic UI (which I don't use), the problem is with the ribbon UI. I've contacted Support 3-4 weeks ago, but haven't received straight answer yet.
I hope it's a bug, not a feature
Windows 10 x64.
It was fine up until v352 (or v353). I have v352 installed on one of my machines, so it's really easy to compare. It broke after updating from v352 to v354 and it's still not working on v356. Right now scrolling the mouse is just cycling through different sections of the ribbon.
To be clear, it works fine with classic UI (which I don't use), the problem is with the ribbon UI. I've contacted Support 3-4 weeks ago, but haven't received straight answer yet.
I hope it's a bug, not a feature
Windows 10 x64.
- Paul - Tracker Supp
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hi Robin,
thanks for the forum post. I did actually see your email and just this morning your response from yesterday. I have confirmed the behaviour and am waiting to speak today to the specific dev who is responsible for this to see whether it was intentional and whether it will be changed.
I expect to see him today and will post the answer. I anticipate restoring the old behaviour of scrolling while mouse over the tool in both Classic and Ribbon UIs, but I did not wish to say so without confirmation it will be done.
We should know later today.
thanks for the forum post. I did actually see your email and just this morning your response from yesterday. I have confirmed the behaviour and am waiting to speak today to the specific dev who is responsible for this to see whether it was intentional and whether it will be changed.
I expect to see him today and will post the answer. I anticipate restoring the old behaviour of scrolling while mouse over the tool in both Classic and Ribbon UIs, but I did not wish to say so without confirmation it will be done.
We should know later today.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hey Paul, do you happen to have any updates?
- Paul - Tracker Supp
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar SOLVED
I did actually, sorry I neglected to tell you.
We will make the scroll bar work in the Editor as it did in the Viewer. I have raised the associated support ticket, and while for internal use only, referring to RT#5669: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar will facilitate any support staff member getting you a status update.
I hope that helps
We will make the scroll bar work in the Editor as it did in the Viewer. I have raised the associated support ticket, and while for internal use only, referring to RT#5669: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar will facilitate any support staff member getting you a status update.
I hope that helps
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
That's a great news! Can't wait for the update. Thanks for the help.
- Tracker Supp-Stefan
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Just wanted to ask - is there any progress on this issue?
- TrackerSupp-Daniel
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hello, sasapo
Unfortunately there are no updates to the ticket since we last looked at it. Hopefully this can change in the near future, but I cannot make any guarantees just yet.
Kind regards,
Unfortunately there are no updates to the ticket since we last looked at it. Hopefully this can change in the near future, but I cannot make any guarantees just yet.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- TrackerSupp-Daniel
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hello, sasapo
I am afraid not, and as we have not seen any other requests for it, the ticket is now considered a low priority. This unfortunately means that it likely will not be changing for quite some time, unless we see a great deal more requests.
Kind regards,
I am afraid not, and as we have not seen any other requests for it, the ticket is now considered a low priority. This unfortunately means that it likely will not be changing for quite some time, unless we see a great deal more requests.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hey,
So I've just noticed there is this change in the latest 9.5.365.0 build:
Is the change mentioned above means something else or is there a setting I need to enable to make it work?
So I've just noticed there is this change in the latest 9.5.365.0 build:
Looks like something I was asking for but it doesn't work for me. E.g. when my mouse pointer is over Zoom in Home->View tab, it stills scrolls through the ribbon tabs when I spin the wheel button.Changed behavior for cases when the mouse pointer is over the scrollable control in the Ribbon and user spins the wheel-button. Now it scrolls during such control (whereas previously it was used to scroll through the ribbon tabs).
Is the change mentioned above means something else or is there a setting I need to enable to make it work?
- Paul - Tracker Supp
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Hi sasapo,
I don't think it was intended to be for all controls, though now you mention it I think it's a great suggestion.
I do know it was done because of the "palettes" that we display and there do again scroll when the mouse is over them:
I don't think it was intended to be for all controls, though now you mention it I think it's a great suggestion.
I do know it was done because of the "palettes" that we display and there do again scroll when the mouse is over them:
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Thanks for clarifying this. In that case I still do hope there is a chance similar behavior may be implemented to Zoom box in the ribbon bar (exactly like for Zoom box at the bottom right of the window)
- Paul - Tracker Supp
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Re: Not being able to zoom-in or out a PDF using mouse scroll over ribbon bar
Ask and ye shall receive...
RT#6327: Feature request :: Editor :: Option for mouse scroll wheel behaviour on tools with lists
We will make both options possible sometime in the future. We used to do it the way you suggest, we changed it due to a lot of feedback, we like your way too so we decided to make them options. The ticket is not open to to outside the company, ask here if looking for an update and refer to the ticket.
I do not have an ETA for delivery, it will ultimately whenever the team get to it.
My mother used to tell me that "Good things come to those who wait.".
RT#6327: Feature request :: Editor :: Option for mouse scroll wheel behaviour on tools with lists
We will make both options possible sometime in the future. We used to do it the way you suggest, we changed it due to a lot of feedback, we like your way too so we decided to make them options. The ticket is not open to to outside the company, ask here if looking for an update and refer to the ticket.
I do not have an ETA for delivery, it will ultimately whenever the team get to it.
My mother used to tell me that "Good things come to those who wait.".
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com