Cannot Sign Document

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PiPPiP
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Posts: 3
Joined: Wed Jul 07, 2021 6:52 am

Cannot Sign Document

Post by PiPPiP »

Hello,

I am trying to understand why I cannot sign the attached document, despite the security permissions stating signing is allowed.
F5312-TRMNO-000115.PDF
(40.4 KiB) Downloaded 29 times
Any help appreciated.

P
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Paul - Tracker Supp
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Re: Cannot Sign Document

Post by Paul - Tracker Supp »

Hi PiPPiP,

thanks for the post and sample document.

This document does allow signing, but not document assembly or changing the document.
image.png
With these permissions, if there was an empty signature field on the document then it would allow someone to sign that existing signature field. Note that this is a form field, when you use the "Sign document" tool it must add a signature field on the document to hold the signature and that is not allowed by these permissions.

If you are the author of the document, then you are in a position to add signature fields in all the places you want people to sign.
https://help.pdf-xchange.com/pdfxe ... es_ed.html
Do this before applying the document security. This is what you see in all those third party e-sign type scenarios, all the signature fields must be in place prior to adding the security else you cannot place the required signature field. This is dictated by the PDF specifications, not us.

I hope that helps.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
PiPPiP
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Posts: 3
Joined: Wed Jul 07, 2021 6:52 am

Re: Cannot Sign Document

Post by PiPPiP »

Much thanks Paul.

I think that explains things. I did try signing using acrobat which seemed to work so it could be that they are not following the pdf specification to the letter?
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TrackerSupp-Daniel
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Re: Cannot Sign Document

Post by TrackerSupp-Daniel »

Hello, PiPPiP

Sorry for the delay, That may be possible, there are some cases where security like this will specifically allow signing in a way that we can place even though there are none present, but in this particular case, it is outright blocked.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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