Hi,
I have installed the extension on my browser, and am trying to conver a web page to PDF, but the extension does not work.
I click on the icon and then on Convert to PDF; the extension then asks me where to save the file. I chose a location and click on save. But nothing happens. I have tried this many times, and the same thing, that is, nothing, occurs.
What is the cause of the issue? How do I solve it?
PDF-XChange Browser Extension Not Working
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Re: PDF-XChange Browser Extension Not Working
HI ChimaeraJLJ,
thanks for the post and report. Is this specific to certain URLs? Can you post the URL you are tryin g to convert?
Does this forum convert OK for example?
thanks for the post and report. Is this specific to certain URLs? Can you post the URL you are tryin g to convert?
Does this forum convert OK for example?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: PDF-XChange Browser Extension Not Working
Hi, Paul,
No. The issue occurs on all web pages and on all websites, including this forum.
No. The issue occurs on all web pages and on all websites, including this forum.
- TrackerSupp-Daniel
- Site Admin
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Re: PDF-XChange Browser Extension Not Working
Hi, ChimaeraJLJ
Could I ask you to please right click on the extension icon and use the "manage extensions" (or similar function your browser offers) option. Then confirm for me what the version number of the extension you have installed is?
Following that, please confirm which application package you have installed at the moment (PDF-XChange Editor, PDF-Tools, PDF-XChange PRO?), and what version/build that application is running? This browser plugin does require the PDF-XChange software to be installed for use.
Kind regards,
Could I ask you to please right click on the extension icon and use the "manage extensions" (or similar function your browser offers) option. Then confirm for me what the version number of the extension you have installed is?
Following that, please confirm which application package you have installed at the moment (PDF-XChange Editor, PDF-Tools, PDF-XChange PRO?), and what version/build that application is running? This browser plugin does require the PDF-XChange software to be installed for use.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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- User
- Posts: 17
- Joined: Sat Feb 13, 2021 8:43 pm
Re: PDF-XChange Browser Extension Not Working
Hi, Daniel,
The version of the extension is: 1.1.1.2.
I have installed PDF-XChange PRO 9.0 (build 354.0).
The version of the extension is: 1.1.1.2.
I have installed PDF-XChange PRO 9.0 (build 354.0).
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- User
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Re: PDF-XChange Browser Extension Not Working
Hi,
I accidentally discovered one thing: The extension works on Microsoft Edge.
I accidentally discovered one thing: The extension works on Microsoft Edge.
Re: PDF-XChange Browser Extension Not Working
Now, it would be cool, if you wrote in which browser it was not working.
By the way: It's working fine in Vivaldi here.
By the way: It's working fine in Vivaldi here.
- TrackerSupp-Daniel
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Re: PDF-XChange Browser Extension Not Working
Hello, ChimaeraJLJ
BigMike is correct, knowing what browser you use would be helpful. In my tests with both Edge (as you mentioned) and Google Chrome, there have been no issues. If you are using another web browser, knowing which one it is will help us to troubleshoot the issue.
Kind regards,
BigMike is correct, knowing what browser you use would be helpful. In my tests with both Edge (as you mentioned) and Google Chrome, there have been no issues. If you are using another web browser, knowing which one it is will help us to troubleshoot the issue.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com