PDF-XChange Editor Hangs During Long Duration

[Aristotle74]

I am running ver 9.0 build 354.0 and when I keep the program open for 30-60 minutes while editing and doing other tasks and then go back to the open PDF file, I cannot save or close the program. Windows 10 Task Manager reports the program is "not responding" so I terminate. This has happened consistently for a month but then I haven't been doing long slow edits of documents as much. OS Win 10 with significant hardware capabilities so I suspect a fixed wait state of some sort in PDFXchange Editor since all other software is running fine opening, closing, saving, etc. Any ideas would be appreciated. Thanks.

[TrackerSupp-Daniel]

Hi, Aristotle74

Thank you for the report, Before we begin, is it possible that the open or save dialogs are simply open in the background behind the application waiting for input when this happens? Please next time that you see this issue, try to Alt+tab a few times and perhaps you will locate an open or save Dialog window that is causing the application to wait.

Following that, before you force close the application next, please follow the steps here to record a "process dump" for us while the software is frozen, and send that file to us for investigation. https://www.pdf-xchange.com/knowle ... cess-dump1

Kind regards,