Bug possibly in view while adding pictures.

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UuPwt
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Posts: 4
Joined: Sun Mar 28, 2021 12:01 pm

Bug possibly in view while adding pictures.

Post by UuPwt »

I did:

1. Prepared some .ppm and
2. Created new blank .pdf document from .ppm images
3. Saved
4. Added new batch of .ppm, [ and not saved yet]
5. Got distracted for few mins, then
6. Tried to browse pages in view and notice some blank pages, but
7. I saved .pdf, and it has proper pics and in order.

So i assume the issues is only with a view,
and i am sure you can find and fix this issue.

Thanks.
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Tracker Supp-Stefan
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Re: Bug possibly in view while adding pictures.

Post by Tracker Supp-Stefan »

Hello UuPwt,

Can you please go to Help -> About in the Editor and let us know which build is currently installed on your machine?

Kind regards,
Stefan
UuPwt
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Posts: 4
Joined: Sun Mar 28, 2021 12:01 pm

Re: Bug possibly in view while adding pictures.

Post by UuPwt »

v9.0, build 352.0, Portable
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TrackerSupp-Daniel
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Re: Bug possibly in view while adding pictures.

Post by TrackerSupp-Daniel »

Hi, UuPwt

Thank you for confirming, the latest release is build 354.0, so please do update the software and check to see if the issue can be reproduced at that point. Please ensure that you completely uninstall the previous version first, and then install the latest release directly from our official website: https://www.pdf-xchange.com/product/downloads

If the latest release still experiences this issue, please send us a copy of some of these images, so that we can try to reproduce it here.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
UuPwt
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Posts: 4
Joined: Sun Mar 28, 2021 12:01 pm

Re: Bug possibly in view while adding pictures.

Post by UuPwt »

So i've been using build [b]354.0[/b], and narrowed down
the problem, which is still present:

- issues with fonts, and blank pages start after i open .pdf and
start to remove some pages, and then when i view some more
pages it begin show gibberish.
- but saved .pdf is looks normal

And to my experience it's just visual glitch that happens only when i
delete pages with [u]CTRL + SHIFT + D[/u], and it makes this shift
for the next pages that losing the position in document, or
something.

Hope it helps.
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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Bug possibly in view while adding pictures.

Post by TrackerSupp-Daniel »

Hi, UuPwt

I still cannot seem to reproduce this issue. Could I ask you to please send us a copy of a document you can reproduce this issue in, with screenshots or a video showing the steps you are taking?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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