Text disappears from drawing pdf.

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AndrewMM
User
Posts: 2
Joined: Thu Jun 10, 2021 5:40 am

Text disappears from drawing pdf.

Post by AndrewMM »

Hello,

I have a user that is reporting that they can work from a pdf for a few hours then the text will disappear.

I've already updated to the latest version which worked for a while and then the problem came back. Other users using the same software report they can use the same pdf's with no issues.
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image1.png
Looking forward to help with this issue.

Andrew
Willy Van Nuffel
User
Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Text disappears from drawing pdf.

Post by Willy Van Nuffel »

Hi,

This is a known issue:
- https://forum.pdf-xchange.com/viewtopic.php?f=62&t=34939
- https://forum.pdf-xchange.com/viewtopic.php?f=62&t=35616
- https://forum.pdf-xchange.com/viewtopic.php?f=62&t=31538
- https://forum.pdf-xchange.com/viewtopic.php?f=62&t=31083

You should be able to resolve the problem in the following way:
First, run a complete un-install of PDF-XChange Editor.
After this, be sure to download the latest version from here:
- https://www.pdf-xchange.com/product/pdf-xchange-editor
Finally, re-install.

Best regards.

Willy
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TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Text disappears from drawing pdf.

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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AndrewMM
User
Posts: 2
Joined: Thu Jun 10, 2021 5:40 am

Re: Text disappears from drawing pdf.

Post by AndrewMM »

Thank you I will try that with the user.
Willy Van Nuffel
User
Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Text disappears from drawing pdf.

Post by Willy Van Nuffel »

Keep us posted !
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Tracker Supp-Stefan
Site Admin
Posts: 17821
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Text disappears from drawing pdf.

Post by Tracker Supp-Stefan »

:)
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