Creating a Link to a Document in Different Tab Group

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zarkogajic
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Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Support,

Say I have 2 documents open in one Frame, each document in a tab:

image.png
image.png (13.03 KiB) Viewed 2061 times

Say I want to create a link from the 1st document to the 2nd document.

Activating the Link tool would bring up the "Browse for Link Target" dialog.

image1.png
I will then activate the second tab (/2nd document), click "Set Link" and the GoToR link action is created.
image2.png
result:
image3.png

All ok, and as expected.


Now, how I would want to use this :

- have each document in its tab group (via Window menu - "Active Document to New Tab Group")
image4.png
image4.png (20.45 KiB) Viewed 2061 times
Start creating the link:

image5.png

Now, activate the 2nd document (in a different tab group), and click Add Link:

image6.png
image6.png (96.78 KiB) Viewed 2061 times

Real result: GoTo link to 1st document (from 1st).

image.png
image.png (44.49 KiB) Viewed 2061 times


Expected result: GoToR link from 1st to 2nd doc.


A feature request :) ?


-žarko
zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Support,

I guess you know, still: the reason for the "GoTo" link being created is: when "Set Link" is clicked, that dialog is first activated and that activation activates the "link source" document (its tab is highlighted). This only happens when having one document in one tab group.

When having the following (3 documents: A,B,C in 2 tab groups):

Tab Group 1: A, B
Tab Group 2: C

1. have A document be the active document
2. draw new link rectangle in A
3. activate C
4. "set link"

-> A to A GoTo link is created (expected A GoToR to C)

However if:

1. have A document active document
2. draw new link rectangle
3. activate B
4. activate C

5. "set link" (now A's tab does not get activated/highlighted)

-> A GoToR to C as expected


-žarko
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TrackerSupp-Daniel
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Re: Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

Hi, zarkogajic

I am sorry to say that I cannot reproduce the issue you are describing here. Once the "set link" window is opened, are you certain that you have navigated to document c before clicking set link? if you have mis-clicked, and perhaps only activated the window, without activating the document, this would explain the issue, but so long as the document has been activated, the link appears to be created in the correct location every time.

Also, can you please ensure that you are running version 9, build 354.0 when testing this? I notice you did not mention which build is running here yet.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Daniel,

Yes, using the latest version.

The link is created, but with wrong action: goto instead of gotor.

Please follow my steps in my original post.

I can recreate this every time.

-žarlo
zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Support,

I have made a video with steps to reproduce .. can I upload it somewhere (~ 10 MB) ?

-žarko
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TrackerSupp-Daniel
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Re: Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

Hi, zarkogajic

As I still cannot reproduce this, please do upload the video as per the steps here: https://www.pdf-xchange.com/knowle ... le-service

With that, maybe I will see what I am doing incorrectly here and I can then show the Dev team.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Daniel,

File "link_tab_group_goto_not_remote.webm" uploaded.

-žarko
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TrackerSupp-Daniel
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Re: Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

Hi, zarkogajic

I have managed to reliably reproduce the issue now, interestingly, I needed to do the exact same actions a fair few times in a row before the issue appeared at all, as mimicking your video worked at first, then suddenly stopped.

A formal bug report has been made, and while internal only, you can ask here for updates on its progress:
RT#5595: Bug: Create link to other document in same Window

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Daniel,

Thanks. I'm interested to know how does it stop for you, as for me it works as in video always.

-žarko
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TrackerSupp-Daniel
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Re: Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

Hi, zarkogajic

You may have read what I said backwards, I mean to say that this function worked as expected originally, meaning the link was created properly to begin with. When it stopped, which happened after the 4th or 5th reiteration of doing the exact same process shown in your video, suddenly I was able to reproduce the issue you are trying to show.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Daniel,

Ok, thanks. Hoping devs will catch and fix the problem.

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TrackerSupp-Daniel
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Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Support,

Can I get a confirmation devs have reproduced this and the bug is in process of fixing... ?

-žarko
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TrackerSupp-Daniel
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Re: Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

Hi, zarkogajic

The ticket is still marked as "new" which does not mean the dev team is unaware, simply that it has not yet been assigned to any particular developer for resolution. As such, I am afraid that I do not have any news for you.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Daniel,

Ok, thanks.

-žarko
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PHK
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Re: Creating a Link to a Document in Different Tab Group

Post by PHK »

I too have experienced this deviant behavior and look forward to a fix.
All best,

FringePhil
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Paul - Tracker Supp
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Re: Creating a Link to a Document in Different Tab Group

Post by Paul - Tracker Supp »

I added you to the ticket and raised the priority. That is all I can do from this side for now.

hth
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Support,

Any updates here? I see the issue is still present in 356.

-žarko
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Tracker Supp-Stefan
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Re: Creating a Link to a Document in Different Tab Group

Post by Tracker Supp-Stefan »

Hello zarko,

I am afraid that there are still no updates in the ticket.

Kind regards,
Stefan
zarkogajic
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Re: Creating a Link to a Document in Different Tab Group

Post by zarkogajic »

Hi Support,

I see in 357 this has not been fixed. Any chance to have it fixed in some next release ?

-žarko
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TrackerSupp-Daniel
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Re: Creating a Link to a Document in Different Tab Group

Post by TrackerSupp-Daniel »

Hello, zarkogajic

As with any issue, Until the Dev team is working on it, and can say with confidence that it will be fixed shortly, I cannot offer any form of a timeline for a fix or request. Seeing as this ticket is still not at that stage of development, I cannot say with certainty how long it will be before this is resolved.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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PHK
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Re: Creating a Link to a Document in Different Tab Group

Post by PHK »

I seconded this suggestion on May 28, 2021, above and then (forgetting that seconding post) started my own thread July 12, 2021. I would be happy to consolidate all future discussion on this subject to this thread for simplification purposes.
All best,

FringePhil
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Paul - Tracker Supp
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Re: Creating a Link to a Document in Different Tab Group

Post by Paul - Tracker Supp »

Hi PHK,

I bumped the priority a little more and posted a note on the ticket that there is a lot of interest in this item and asked it some attention can be paid it.

As always it remains at the discretion of the dev team as to how these get addressed.

I hope that helps.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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