Error when Optimizing Large Doc

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reddog777
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Posts: 6
Joined: Thu Jun 13, 2019 3:50 pm

Error when Optimizing Large Doc

Post by reddog777 »

I am getting an error when saving a large PDF as optimized.
The error is: 'A critical error occurred during operation'
2021-04-18 16_22_25-NHC scope of work1 - PDF-XChange Editor.png
2021-04-18 16_22_25-NHC scope of work1 - PDF-XChange Editor.png (39.21 KiB) Viewed 598 times
If I use Bluebeam... it is successful... though it takes a while.
2021-04-18 10_53_41-NHC scope of work1_ - Bluebeam Revu x64.png
2021-04-18 11_02_14-NHC scope of work1 - Bluebeam Revu x64.png
2021-04-18 11_02_14-NHC scope of work1 - Bluebeam Revu x64.png (5.69 KiB) Viewed 598 times
Any thoughts?
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2021-04-18 16_22_25-NHC scope of work1 - PDF-XChange Editor.png
2021-04-18 16_22_25-NHC scope of work1 - PDF-XChange Editor.png (39.21 KiB) Viewed 598 times
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Dimitar - Tracker Supp
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Joined: Mon Jan 15, 2018 9:01 am

Re: Error when Optimizing Large Doc

Post by Dimitar - Tracker Supp »

Hello reddog777,

Thank you for your report.

Could you please send us one of the documents with which you have this issue, as well as the exact version of your PDF Editor to support@pdf-xchange.com?

We need this information so we can investigate the reason for this.

Regards.
reddog777
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Posts: 6
Joined: Thu Jun 13, 2019 3:50 pm

Re: Error when Optimizing Large Doc

Post by reddog777 »

Unfortunately I can't send the PDF - it is proprietary company info.

I am using PDF-XChange Editor Plus 9.0 build 352.

I did notice that there was a lot of images that needed converting (11404). Perhaps it's a memory issue..?
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Tracker Supp-Stefan
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Re: Error when Optimizing Large Doc

Post by Tracker Supp-Stefan »

Hello reddog777,

Please try to update to 353 (released yesterday), and then try the optimization once again. Please also open task manager and keep an eye on your memory usage at the time to see if it is indeed related to memory and let us know the result!

Kind regards,
Stefan
reddog777
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Posts: 6
Joined: Thu Jun 13, 2019 3:50 pm

Re: Error when Optimizing Large Doc

Post by reddog777 »

I can report that the latest build of PDF-Exchange 9.0 build 353.0 was successful in compressing the PDF.

Below are the results:
ORIGINAL - NHC scope of work1.pdf, 29,184,606 bytes
PDF EXCHANGE OPTIMIZATION - NHC scope of work1_Optimized.pdf, 15,255,951 bytes
BLUEBEAM 2019 OPTIMIZATION - NHC scope of work1 - BB Optimized.pdf, 11,115,058 bytes

PDF Exchange was successful, but did not compress as much as Bluebeam, but that may come down to quality settings.
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Tracker Supp-Stefan
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Re: Error when Optimizing Large Doc

Post by Tracker Supp-Stefan »

Hello reddog777,

Most likely image quality settings are different, and if you manage to match those - the results should get pretty close to one another. If our file remains larger - the image quality is likely better and with less noise than the BlueBeam result!

Kind regards,
Stefan
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