Too many WinWord files to Combine

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gert-jan
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Posts: 1
Joined: Wed Apr 14, 2021 5:13 pm

Too many WinWord files to Combine

Post by gert-jan »

I need to combine a number of MS WinWord files regularly, but get error messages after about the 10th file. Either a corrupt file message or WinWord can not load the fonts.

Did anyone find a solution for a similar problem?

Thank you.
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TrackerSupp-Daniel
Site Admin
Posts: 8371
Joined: Wed Jan 03, 2018 6:52 pm

Re: Too many WinWord files to Combine

Post by TrackerSupp-Daniel »

Hi, gert-jan

To begin, I need to ensure you are running the latest release of the software, Could you please open help > about, and ensure that version 9, build 352.0 is running currently? If not, please update the software and try this again.

If the issue is reproducible, please try to confirm by narrowing down you sample size, This does not sound like an issue caused by a quantity of documents, but instead by a specific document. if you run a batch of 10 and see this error, please split the batch into two groups of 5, if one of those two groups has the same error, split it in half again, until you find the offending Document, then please send us that File.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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