Closes down when the print window appears

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TMLJT
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Posts: 3
Joined: Tue Apr 06, 2021 8:14 pm

Closes down when the print window appears

Post by TMLJT »

Hi,
I have a Windows 10 Pro 20H2 with paid PDF-XChange Editor version 9.0 build 350.0. The machine is new.
I can open a PDF with building plans and edit it, but when I try to print, the application closes after a couple of seconds. There is no error and I did not get chance to click on printer settings etc.
I created a new PDF with just text and this will print fine.
I can open the same PDF on another computer with the same version of Windows and the same version of PDF-XChange Editor without issue.
What is the suggestion for troubleshooting this please?
Thank you
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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Closes down when the print window appears

Post by TrackerSupp-Daniel »

Hi, TMLJT

There are numerous issues interacting with printers and certain documents in both build 350.0 and 351.0, we are currently in build 352.0 which has fixed the vast majority of these issues, so my first suggestion would be to update both devices as soon as possible, as it should resolve these issues.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
TMLJT
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Posts: 3
Joined: Tue Apr 06, 2021 8:14 pm

Re: Closes down when the print window appears

Post by TMLJT »

Thank you
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TrackerSupp-Daniel
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Posts: 8371
Joined: Wed Jan 03, 2018 6:52 pm

Closes down when the print window appears

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
TMLJT
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Posts: 3
Joined: Tue Apr 06, 2021 8:14 pm

Re: Closes down when the print window appears

Post by TMLJT »

Hi, the update to v9 build 352.0 worked and the print issues seem to have stopped which is great.
Is there a smaller update file to go from v9 350 to v9 352 or is there only one file which is 305mb. I only ask as we need to push it to a number of devices.
Thank you.
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Dimitar - Tracker Supp
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Re: Closes down when the print window appears

Post by Dimitar - Tracker Supp »

Hello TMLJT,

No, we do not offer an updating installer. You will need to use the full installer.

However, I suggest you wait a little while until the release of our new build 9.0.353.0, and then deploy your product.

Regards.
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