Hyphen not visible at the certain zoom level

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koide_r
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Posts: 7
Joined: Thu Jan 09, 2020 11:50 am

Hyphen not visible at the certain zoom level

Post by koide_r »

We have found out that sometimes a hyphen becomes invisible when we view a PDF at a certain zoom level in PDF-XChange Editor. Please see the images below for what I mean.
image.png
image1.png
Problematic zoom levels seem to vary from PC to PC but in this particular example, when we zoom to 125%, a hyphen disappears on most of the PCs we have checked on. By the way, we have never experienced the same issue in Acrobat reader.

I have attached a zip file containing the PDF and also the docx that PDF was converted from and we would appreciate it if you could look into this.

Thank you in advance.
Best regards,
sample(hyphen_disappears).zip
(39.66 KiB) Downloaded 27 times
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TrackerSupp-Daniel
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Posts: 8371
Joined: Wed Jan 03, 2018 6:52 pm

Re: Hyphen not visible at the certain zoom level

Post by TrackerSupp-Daniel »

Hi, koide_r

This issue us caused by text hinting, which can be disabled manually from the preferences (Ctrl_K):
image.png
To my knowledge, Adobe has this disabled by default, we leave it enabled unless the document explicitly requests that it be disabled.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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koide_r
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Posts: 7
Joined: Thu Jan 09, 2020 11:50 am

Re: Hyphen not visible at the certain zoom level

Post by koide_r »

Dear Daniel-san,

We have confirmed on our side that the issue has been solved with your tip. :D

Thank you for your quick support.
Best regards,
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Dimitar - Tracker Supp
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Posts: 1776
Joined: Mon Jan 15, 2018 9:01 am

Hyphen not visible at the certain zoom level

Post by Dimitar - Tracker Supp »

:)
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