Bugged printer black circles?

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souexc1
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Bugged printer black circles?

Post by souexc1 »

V9.0.352.0 on Windows 10

This has been happening for quite some time now, but when I print drawings I often see text getting covered by black circles. Hopefully the attachment works.
IMG_20210323_142102.jpg
IMG_20210323_142102.jpg
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TrackerSupp-Daniel
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Re: Bugged printer black circles?

Post by TrackerSupp-Daniel »

Hi, souexc1

It is very hard to see what has happened from the screenshots you have sent, but to investigate this, we will need a copy of the original document in any case. Could I ask you to send that to us for investigation?

Following that, could you please try printing to a virtual printer, such as our PDF-XChange Lite printer, and confirm if the same issue appears there?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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souexc1
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Posts: 6
Joined: Mon Feb 24, 2020 5:08 pm

Re: Bugged printer black circles?

Post by souexc1 »

1495_2021 02 12_Issued for Tender Addendum_EP.pdf
(519.54 KiB) Downloaded 23 times
imgpsh_mobile_save.jpg
Attached is a page sent to the virtual printer. no issues. but once the page gets printed you can see black dots covering the text.

No other pdf reader on this pc or around the office has this issue (blubeam, adobe reader, foxit reader, chrome, etc).
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TrackerSupp-Daniel
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Re: Bugged printer black circles?

Post by TrackerSupp-Daniel »

Hi, souexc1

Thank you for the file, I could not reproduce this with our printers here, does the issue happen with any physical printer or only a specific one? If a specific one, can you please tell us the make and model of the printer as well.
Also, if it is an HP printer, could you please try changing the "line width mode" from the advanced print options in our Editor, to "device units" before printing, and confirm if this helps?
image.png
Following that, perhaps it is an issue with the paper format, Could you confirm, I see this page is letter size, should I be printing it on letter size paper, or are you using another format?


Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
souexc1
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Posts: 6
Joined: Mon Feb 24, 2020 5:08 pm

Re: Bugged printer black circles?

Post by souexc1 »

Yes that fixes it. Thank you.
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TrackerSupp-Daniel
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Posts: 8371
Joined: Wed Jan 03, 2018 6:52 pm

Bugged printer black circles?

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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