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Missing font name.
Posted: Wed Feb 24, 2021 10:42 am
by dxcarnadi
Hello
I want to build a table of contents on the bookmarks tab.
For the sentence "How Active Faith Lowers the Divorce Rate" I see that it does not have a font name.
The smaller characters have a font name.
See pictures.
What can I do?
Thank you.
Re: Missing font name.
Posted: Wed Feb 24, 2021 11:00 am
by Sasha - Tracker Dev Team
Hello dxcarnadi,
And what properties do you see in the properties pane when you select that text block?
Cheers,
Alex
Re: Missing font name.
Posted: Wed Feb 24, 2021 12:12 pm
by dxcarnadi
How should I make "select that text block"?
Thank you.
Re: Missing font name.
Posted: Wed Feb 24, 2021 12:40 pm
by Tracker Supp-Stefan
Hello dxcarnadi,
Use the "Select Text" tool from the menu:
- image.png (23.14 KiB) Viewed 1258 times
Highlight your desired sentence:
- image1.png (3.65 KiB) Viewed 1258 times
And then on the right hand side of the Editor window you should see the properties pane:
- image2.png (25.31 KiB) Viewed 1258 times
Kind regards,
Stefan
Re: Missing font name.
Posted: Wed Feb 24, 2021 3:09 pm
by dxcarnadi
Arial is the font name.
And now what should I do? Thank you.
Re: Missing font name.
Posted: Wed Feb 24, 2021 3:43 pm
by Willy Van Nuffel
We can see that the font name is indeed blank.
If the problem is just with this title, then I would say: go into text edit mode and try to apply the "Arial" font to the text of the sentence "How Active Faith Lowers the Divorce Rate".
After this, verify again if the font name is still blank or not.
If the font name has changed to Arial, then try to generate your bookmarks again.
Kind regards.
Re: Missing font name.
Posted: Wed Feb 24, 2021 4:32 pm
by Tracker Supp-Stefan
Hello Willy Van Nuffel,
Thanks for the help!
@dxcarnadi - your font's name is indeed empty:
And the Arial listed above is the substitute we are using.
If you can share this file with us (or at least that particular page) - that should help us with checking what exactly is happening with that document and the fonts in it.
Kind regards,
Stefan
Re: Missing font name.
Posted: Wed Feb 24, 2021 7:43 pm
by dxcarnadi
One chapter from the book.
Re: Missing font name.
Posted: Thu Feb 25, 2021 8:35 pm
by dxcarnadi
@Stefan
"If you can share this file with us (or at least that particular page) - that should help us with checking what exactly is happening with that document and the fonts in it.
Kind regards, Stefan"
I've put a chapter of the ebook.
Can somebody help me?
Thank you
Re: Missing font name.
Posted: Thu Feb 25, 2021 11:19 pm
by Paul - Tracker Supp
Hi dxcarnadi,
indeed we are not handling his font properly. We will fix this. I have raised a Support Request Ticket for this, and while for internal use only, referring to RT#5506: Font names reported/shown incorrectly will help any support staff member get you a status update.
I hope that helps.
Re: Missing font name.
Posted: Thu Apr 01, 2021 7:24 pm
by Paul - Tracker Supp
Hi dxcarnadi,
the ticket RT#5506: Font names reported/shown incorrectly has been set to "resolved" and the fix to this issue will be available in the next build slated for the 12th of April.
Please let us know how that works for you when it is available.