Missing font name.

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dxcarnadi
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Missing font name.

Post by dxcarnadi » Wed Feb 24, 2021 10:42 am

Hello

I want to build a table of contents on the bookmarks tab.

For the sentence "How Active Faith Lowers the Divorce Rate" I see that it does not have a font name.
The smaller characters have a font name.
See pictures.

What can I do?
Thank you.
Font name.jpg

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Sasha - Tracker Dev Team
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Re: Missing font name.

Post by Sasha - Tracker Dev Team » Wed Feb 24, 2021 11:00 am

Hello dxcarnadi,

And what properties do you see in the properties pane when you select that text block?

Cheers,
Alex
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dxcarnadi
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Re: Missing font name.

Post by dxcarnadi » Wed Feb 24, 2021 12:12 pm

How should I make "select that text block"?
Thank you.

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Tracker Supp-Stefan
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Re: Missing font name.

Post by Tracker Supp-Stefan » Wed Feb 24, 2021 12:40 pm

Hello dxcarnadi,

Use the "Select Text" tool from the menu:
image.png
image.png (23.14 KiB) Viewed 277 times
Highlight your desired sentence:
image1.png
image1.png (3.65 KiB) Viewed 277 times


And then on the right hand side of the Editor window you should see the properties pane:
image2.png
image2.png (25.31 KiB) Viewed 277 times
Kind regards,
Stefan

dxcarnadi
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Re: Missing font name.

Post by dxcarnadi » Wed Feb 24, 2021 3:09 pm

Arial is the font name.
And now what should I do? Thank you.
Text Properties.jpg

Willy Van Nuffel
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Re: Missing font name.

Post by Willy Van Nuffel » Wed Feb 24, 2021 3:43 pm

We can see that the font name is indeed blank.

If the problem is just with this title, then I would say: go into text edit mode and try to apply the "Arial" font to the text of the sentence "How Active Faith Lowers the Divorce Rate".

After this, verify again if the font name is still blank or not.

If the font name has changed to Arial, then try to generate your bookmarks again.

Kind regards.

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Tracker Supp-Stefan
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Re: Missing font name.

Post by Tracker Supp-Stefan » Wed Feb 24, 2021 4:32 pm

Hello Willy Van Nuffel,

Thanks for the help!

@dxcarnadi - your font's name is indeed empty:
image.png
And the Arial listed above is the substitute we are using.

If you can share this file with us (or at least that particular page) - that should help us with checking what exactly is happening with that document and the fonts in it.

Kind regards,
Stefan

dxcarnadi
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Re: Missing font name.

Post by dxcarnadi » Wed Feb 24, 2021 7:43 pm

One chapter from the book.
Font Names.pdf
(459.8 KiB) Downloaded 8 times

dxcarnadi
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Re: Missing font name.

Post by dxcarnadi » Thu Feb 25, 2021 8:35 pm

@Stefan

"If you can share this file with us (or at least that particular page) - that should help us with checking what exactly is happening with that document and the fonts in it.
Kind regards, Stefan"

I've put a chapter of the ebook.
Can somebody help me?
Thank you

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Paul - Tracker Supp
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Re: Missing font name.

Post by Paul - Tracker Supp » Thu Feb 25, 2021 11:19 pm

Hi dxcarnadi,

indeed we are not handling his font properly. We will fix this. I have raised a Support Request Ticket for this, and while for internal use only, referring to RT#5506: Font names reported/shown incorrectly will help any support staff member get you a status update.

I hope that helps.
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Paul - Tracker Supp
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Re: Missing font name.

Post by Paul - Tracker Supp » Thu Apr 01, 2021 7:24 pm

Hi dxcarnadi,

the ticket RT#5506: Font names reported/shown incorrectly has been set to "resolved" and the fix to this issue will be available in the next build slated for the 12th of April.

Please let us know how that works for you when it is available.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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