"Disappearance" of fonts

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
Posts: 1
Joined: Sat Feb 20, 2021 10:43 am

"Disappearance" of fonts

Post by drthmueller » Sat Feb 20, 2021 10:50 am

I have experienced the following problem(s) with the PDF-XChange Editor:

Working longer than about 10minutes with a PDF leads to a "disappearance" of all the fonts, the PDF seems to be empty then. I have to close and re-open the PDF and the fonts are visible again. After a while the fonts disappear again. :shock:
Thanks for any help!!!

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 14448
Joined: Mon Jan 12, 2009 8:07 am
Location: London

Re: "Disappearance" of fonts

Post by Tracker Supp-Stefan » Mon Feb 22, 2021 12:49 pm

Hello drthmueller,

Can you please take a look here:
https://www.tracker-software.com/knowle ... estigation
And send us a dump file from the Editor when this happens?

You will need to upload that on our server, and then please send us an e-mail once you've done this to support@tracker-software.com with a link back to this forum topic so that we can assist you further!

Kind regards,

Post Reply